Reginald Edwards
Chicago, IL 773-***-**** *******.****@*****.***
Professional Summary
Senior Systems Engineer with extensive experience in infrastructure engineering, cloud technologies, DevOps automation, and enterprise systems across Fortune 500 and global organizations. Skilled in cloud platforms (AWS, Azure, GCP), virtualization (VMware, Citrix), automation tools (Ansible, Puppet, SCCM, PowerShell), security, and CI/CD practices.IBM MQ administration across multiple environments involves managing, configuring, and troubleshooting IBM’s message-oriented middleware in settings that may include various operating systems (such as Windows, Linux, AIX, and z/OS), platforms (on-premise, cloud, hybrid), and application stacks. Proficient in troubleshooting, testing, deployment, and architecture design in both on-premises and hybrid environments. Technical Skills
Cloud Platforms:AWS, Azure, Google Cloud, Microsoft365, Office 365 Infrastructure / Virtualization:VMware vSphere/ESXi6.x-8.x, NSX-T, Citrix XenApp/Desktop, Microsoft Hyper-V Operating Systems:Linux (Ubuntu, RedHat, CentOS),Windows Server 2008-2019 Automation / Configuration:Ansible, Puppet, SCCM,PowerShell, VBScript, Packer, Terraform basicsCI/CD& DevOps Tools:Jenkins, GitHub, GitLab, Bitbucket, Argo CD,Octopus Deploy, ServiceNow CMDBSecurity & Authentication: Active Directory, ADFS, SSO (SAML), MFA, PKI,HashiCorp Vault, McAfee, WebsenseMonitoring / Logging:Splunk, Prometheus, Grafana, ELK Stack, SCOM, BigFix, Altiris Oracle ATG Systems:
● Version Control and Auditing: Store IaC scripts in source control systems like Git to enable auditing, change tracking, and rollbacks for compliance and collaboration.
● Unlocking Innovation Opportunities: Moving beyond Oracle ATG allows organizations to adopt newer, cloud-native, or composable commerce architectures that can more quickly adapt to changing business requirements, opening avenues for technology evolution.
● Integration with CI/CD Pipelines: Automate deployment using Azure DevOps, GitHub Actions, or other pipeline tools for consistent, repeatable infrastructure delivery triggered by code changes.
● Cross-functional Coordination: Successful sunsetting requires tight collaboration between teams, including application owners, infrastructure, security, and business stakeholders. A coordinated effort ensures that all dependencies, integrations, and data flows are accounted for as legacy functions migrate or retire. Networking & Storage:Cisco Nexus(7000-9000), UnifiedCommunication Manager, VOIP, LAN/WAN, Riverbed, F5, Checkpoint, Fortinet, Unity, Isilon, VPLEX
Distributed File System (DFS)integration with securitymonitoring/Defender/Sentinel Data/feature store (DFS)integration in an architecturalsense Data Centers Experience:QTS Chicago Data Center;Chicago Data Center / Summit Chicago; North American Data Centers - United Airlines Collaboration & Tools: Jira, Confluence, Slack, Git,IT Glue, ConnectWise
● Designed, developed, and maintained robust, scalable microservices and enterprise applications using the Spring Boot framework and Java.
● Build and implement RESTful APIs that integrate with front-end applications and third-party systems to facilitate seamless data exchange.
Additional Network Engineer tasks:
"With my expertise in F5 BIG-IP deployments across hybrid environments, including Nutanix HCI clusters, I'm excited about this role. I've configured high-availability LTM pools, WAF policies, and integrated F5 with AD for secure app delivery—directly aligning with your F5-focused infrastructure needs." Core F5 Skills to Highlight
● BIG-IP LTM/ADM: Designed virtual servers, iRules for custom traffic steering (e.g., geo-routing, persistence), and GTM for global DNS failover. Implemented auto-scaling in AWS/Nutanix for 99.99% uptime.
● Security (ASM/WAF/APM): Deployed OWASP policy sets, bot mitigation, and SAML/ADFS federation; blocked DDoS attacks exceeding 10Gbps while inspecting SSL traffic.
● Automation: Used Terraform/Ansible for F5 AS3 declarations and Postman for API-driven configs, reducing deployment time by 60%.
Nutanix
● Migrated BIG-IP VE to Nutanix AHV using F5-Nutanix validated designs; integrated with Flow for micro-segmentation and SQL Server protection.
● PowerShell/Python scripts for F5 health monitors and failover testing in Windows AD domains—leveraging my cloud migration experience.
Core HCI Capabilities
● Hyperconverged Design: Combines servers, storage, and networking—no separate SAN/NAS needed; scales linearly by adding nodes.
● Prism Management: Intuitive UI for monitoring, automation, self-healing, capacity planning, and one-click upgrades across hybrid clouds.
● Data Services: Inline/post-process deduplication (up to 5x capacity savings), compression, snapshots/clones
(VM-centric, near-zero impact), and erasure coding for redundancy (RF2/RF3). Resilience & Efficiency
● One-Click Features: High availability, disaster recovery (Metro Availability), backups (TimeStream), and security (microsegmentation, encryption).
● AHV Hypervisor: Free, built-in KVM-based virtualization with live migration, security hardening, and container integration.
● Performance Tiering: Auto-moves hot data to flash/SSD cache; VM Flash Mode for consistent IOPS. Role Value Proposition
● Proactive Optimization: Audit F5 configs for performance bottlenecks (e.g., OneConnect reuse); implement analytics for capacity planning.
● Compliance: Ensured SOC2 readiness with logging to SIEM and encrypted management—similar to my MSP ops.
● Innovation: Explore F5 Distributed Cloud for edge security, bridging on-prem Nutanix to Azure/AWS.
"My hands-on F5 certifications (e.g., LTM Specialist) and real-world troubleshooting in production environments position me to hit the ground running, enhancing your app security and delivery." Professional Experience
Senior Systems Engineer - Infrastructure, Automation, Hardware Testing,MSP The Scion GroupLLC Chicago, IL Hybrid 03/2023-Present
● Managed MSP tasks: Active Directory, ADFS, disaster recovery, authentication, replication,performance,and group policy administration.
● Applied CI/CDconcepts for automation, integration,testing, and deployment.
● Implemented VMware vSphere 6.7-8 and NSX-Tfor datacenterapplications and performance optimization. Deployed and managed Microsoft Cloud Services, AWS, Hyper-V, Citrix Xen 6.x, LAN/WAN, and VOIP. Designed and administered Azure Cloud, GCP, AWS management console; HPC Pack SDK for autoscaling and optimization.
● Administered Microsoft Exchange, SCCM (2019/2303/2111), patch management, application packaging, remediation, and compliance.
● Built BCP strategies, including BIA, planning, testing, and maintenance.
● Deployed and automated with Ansible, Puppet, Oracle Integrated Cloud, VirtualBox,GitHub, Jira, and Python.
● Managed Citrix Hypervisor/Xen Virtual Apps, Cisco Nexus 7k-9k, VoIP systems,enterprise security (McAfee, Websense), and multi-factor authentication.
● Designed and managed Octopus Deploy pipelines for automated application releases across hybrid cloud/on-prem environments
(Dev/QA/Prod), configuring step templates, scoped variables, and guided failure retries to achieve 99.9% deployment success rate and reduce release cycles by 60%
Senior Systems Engineer - Hardware Testing & Automation Engineer II - HTAEII Facebook (Meta) Onsite - Fremont-Sunnyvale-MelnoPark/ Hacker Way- 08/2021-02/2023
● Automated and deployed infrastructure with Puppet, Oracle Integrated Cloud, GitHub/GitLab, Jira, and Python.
● Administered Linux (Ubuntu, RedHat, CentOS) and Google Workspace/Cloud deployments.
● Designed, tested, and maintained proprietary hardware/software environments;executed lab testing pipelines and shader render pipelines(Xcode).
● Lead end to end data engineering and analytics initiatives usingAzure Synapse Analytics, leveraging itsMPP
(Massively Parallel Processing)capabilities to design,optimize, and manage high performance hybrid data warehouse solutions.
● Performed PKI management, BIOS configuration,kernel/firmwareupdates, SSD testing, and OS image deployments.
● Supported enterprise architecture with Microsoft Purview,HPC Pack 2016-2019, governance, and hybrid modes.
● Conducted system debugging, hardware validation/verification, and automated
● monitoring/troubleshooting.
● Supported Facebook's proprietary 4 Lab Environments, developing conducive testing environments for current, modified, and projected designs.
● Brought up and designed FB's proprietary hardware and software in the lab and data center.
● Installed and configured various bios.
● Cloned and deployed OS images onto clients.
● Updated firmware on different devices, specifically pre-production SSDs.
● Tracked technical issues, resolutions, network configurations, firewalls, virtualization, and AI technology.
● Read and analyzed failure logs, providing quick summaries to Test/FW developers.
● Set up server hardware for testing and collected test results.
● Tracked and managed test resources, including rack, system, module, and bench.
● Maintained test servers and modules with the latest OS, firmware, and software.
● Performed tests on server hardware systems and modules.
● Performed issue duplication and isolation.
● Supported and implemented system debugging.
● Monitored test runs and recovered "unresponsive" clients.
● Conducted and assisted with validation and verification of new hardware platforms. Service Delivery Director - Managed Service Provider NuMSP/AZBS Remote/Chicago, IL 01/2021 - 08/2021
● Led cloud migrations (O365, Intune, Azure, AWS) and application management.
● Delivered MSP services using ConnectWise, IT Glue, RingCentral, and open-source tools.
● Built CI/CD pipelines for automation,testing, andcontinuous deployment.
● Implemented SCCM 2016-2019 for architecture, application packaging, patching, compliance, and remediation.
● Oversaw security, troubleshooting (APS,cabling, VOIP),and infrastructure optimization. Systems Engineer - IV (Automation, Migrations, SCCM/SCOM/BigFix) Uphroric Inc. Intel Corporation Onsite - Portland,OR 02/2018-01/2021
● Supported enterprise migrations with SCCM, BigFix, Altiris,WebSphere MQ, BPM, and SQL. AdministeredActive Directory, ADFS, replication,group policy, and delegation.
● Delivered business continuity strategies,QA tasks,troubleshooting, and performance optimization. Deployed and managed VMware ESXi, Cisco networking gear, Fortinet firewalls, and enterprise storage solutions. Systems Engineer/Network Architect - EnterpriseInfrastructure Uphroric Inc. United Airlines Elk Grove/Chicago,IL 02/2014-02/2018
● Supported Active Directory, DNS, DHCP, ADFS, SSO, and identity management services.
● Administered Exchange (2007-2013/Office 365), VMware, Microsoft Lync/Skype for Business, and Citrix.
● Migrated and deployed SCCM environments;createdtemplates,cloned VMs, and optimized VMware HA/DRS.
● Oversaw datacenter cutovers, installations, and disaster recovery. Systems Engineer / Technical Manager - LAN/WAN, Architecture Uphroric Inc. IBM Chicago, IL 06/2010-02/2014
● Designed and implemented network architecture across enterprise sites (QOS, BGP, OSPF, VPN, WAN optimization). Administered VMware, Cisco UCS, Juniper switches,Microsoft Azure, and IBM Storage. Delivered configuration, policy enforcement, and monitoring solutions.
● Configured and supportedIBM WebSphere MQ environmentsat Intel, including queue manager deployments, troubleshooting, and integration with enterprise apps
● Automated MQ monitoring and maintenance usingPythonand PowerShell scripts.”
● “Implemented security policies for enterprise middleware, includingSSL/TLS encryption, SSO/LDAP integration, and PKI certificate management.
● LeveragedSplunk/Prometheusfor MQ monitoring, queueperformance tracking, and alerting. Systems Administrator / Lab Manager
Acresso Software / Macrovision / InstallShield Schaumburg, IL 01/2007-04/2010
● Managed QA test labs and enterprise systems (Windows, Linux, Unix,WebSphere,VMware).
● Oversaw Active Directory/Exchange 2007, BES, clustermanagement, DNS, and directory services. Packaged and deployed software with InstallShield, Flexera, and Wise Packaging Studio. Summary of evolving Responsibilities
● Architect and manage large scale analytical ecosystems usingAzure Synapse AnalyticsandSnowflake, leveraging MPP architectures to deliver high performance, cloud native data warehousing solutions.
● Design and optimize hybrid data platforms that integrateSynapse SQL pools,Spark pools, and Python based pipelines, while building equivalentcode driven data processing frameworks inSnowflake Snowparkfor unified engineering patterns across platforms.
● Develop scalable ELT/ETL pipelines usingPython, Spark,Synapse Pipelines, and Snowflake Tasks/Streams, ensuring efficient ingestion, transformation,and orchestration across multi cloud environments.
Education & Certifications:
Mt. Carmel High School
B.S. Computer Science- University of Arkansas atPine Bluff
● Certifications
● Certificate of Completion - IT - BIGFIX Fixlet Authoring
● Certificate of Completion - BES for Console Operator
● Certificate of Completion of Google Cloud Platform Big Data and Machine Learning Fundamentals
● Certificate of Completion of Preparing for the Google Cloud Professional Cloud Architect Exam
● Certificate of Completion of Google Cloud Platform Fundamentals:
● Certificate of Completion - IT - BIGFIX Fixlet Authoring Recent Certifications
● Certificate of Completion - Artificial Intelligence and Application Security - By:Caroline Wong- Sep2024
● Certificate of Completion -Azure AdministrationEssential Training- By:David Elfassy- Dec 2022
● Certificate of Completion -ISC2 Systems SecurityCertified Practitioner-(SSCP) Cert Prep- By:Cybrary1 month ago
● Certificate of Completion -Automation with Pythonand PowerShell for IT and Cybersecurity- By:Cybrary- Nov 2024
● Certificate of Completion -Systems Engineeringwith SysML By:Neelam Dwivedi- 9/14/2025
● Certificate of Completion -Cloud Management withMicrosoft Intune- By:Robert McMillen
●CompTIA Cloud+ (CV0-003) Cert PrepCourse By:ITProTV- Jun 2024 - Updated Apr 2025
● Certificate of Completion - Ansible for Automation Essential Training: Advanced Playbooks, Roles, and Diverse Hosts
● Mitigation Cybersecurity Vulnerabilities Course Completed by Edwards Reginald -May 23, 2025
● Course Completed 7/24/2025 Microsoft 365 Administration Expert (MS-102) Cert Prep by Microsoft Press-Course