Skills Microsoft office Survey conduction Interpersonal communication

Nicoleta Zuniga-Ruiz

****.********@**********.*** • 520-***-**** • Phoenix, AZ

Skills

Microsoft office

Survey conduction

Interpersonal communication

Strong customer focus

Attention to detail

Active listening

Time management

Professional Experience

FREELANCE, Phoenix, AZ June 2018-present

Freelance graphic designer, portrait artist

Designs and produces unique art pieces, banners, icons, and logos

Works with customers to ensure product satisfaction in a timely manner

Utilizes active listening to guarantee customer’s needs are met

Interacts with diverse customer base and tailors style to suit customer preferences

SURVEY SAMPLING INTERNATIONAL, Casa Grande, AZ July-August 2018

Telephone survey conductor

Conducted phone-based surveys in outbound calls

Took calls quickly and achieved metric of 5 contacts per hour using a consistent workflow

Shared workflow with team who utilized it to surpass contact center goals

Helped participants understand the value of their opinions and obtained high conversion rate

Utilized empathy to help foster a safe environment to share opinions

Education

Associate of Arts

Central Arizona College

Coolidge, AZ

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