Client Relations & Security Specialist

Shonita Jones

*** * ********** **, *******, IL **661 312-***-****

***************@*****.***

Skills

Client Relations & Customer Service Residential Security & Monitoring Visitor Management & Access Control Package Handling & Organization CCTV Surveillance & Footage Review Incident Response & Communication File Management & Documentation Administrative Support Team Collaboration Managerial Assistance & Task Coordination Experience

Titan Security Group – Concierge Agent

600 W Jackson Blvd, Suite 300, Chicago, IL 60661

November 2018 – December 2020

● Delivered exceptional front desk and concierge services in both residential and corporate settings.

● Warmly greeted and assisted residents, guests, and management, ensuring a high standard of professionalism and service.

● Responded to inquiries, provided accurate directions, and coordinated essential service requests efficiently.

● Fostered a secure, welcoming environment while building strong relationships with residents and tenants.

● Acted as a key point of contact for residential clientele, consistently delivering attentive, personalized support.

Recognized by building management for consistently providing outstanding customer service and maintaining a professional, welcoming environment for residents and guests. Gareda Homecare Services – Home Health Care Provider 1111 E 87th St, Suite 1000, Chicago, IL 60619

November 2018 – December 2020

● Assisted clients with daily living activities such as bathing, dressing, grooming, and mobility support.

● Performed light housekeeping duties and offered meaningful companionship to promote emotional well-being.

● Ensured a safe, clean, and comfortable environment while encouraging client independence and dignity.

● Collaborated with care teams to follow and adapt personalized care plans, ensuring continuity and quality of service.

Commended by clients and supervisors for delivering compassionate, reliable care that improved client comfort and daily independence.

Education

Dunbar Vocational High School,

Chicago, IL — High School Diploma

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