Office Support & Training Specialist
Resume:
APRIL
MOORER
***********@*****.***
Ypsilanti, MI 48198
Dedicated Office professional with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick- learning team player with effective communication and organization skills.
PROFESSIONAL SUMMARY
Chavez Lawn Care Services - Office Assistant
Pontiac, MI • 04/2017 - 12/2020
PF Changs Restaurant - Server Trainer
Ann Arbor, MI • 11/2016 - 02/2018
WORK HISTORY
Contributed to a positive work environment by fostering open communication among colleagues.
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Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
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Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
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Increased customer satisfaction by providing professional and courteous front desk support.
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Completed clerical tasks such as filing, copying, and distributing mail.
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Delivered clerical support by handling range of routine and special requirements.
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Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office
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Managed daily data entry and kept clerical information accurate and up-to-date.
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• Excellent communication skills, both verbal and written.
• Provided coaching and mentoring to employees.
Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
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Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
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Trained new team members on restaurant procedures, menu items, and performance strategies.
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Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
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Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
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SKILLS
• Staff Training
• Mail Management
• Scheduling Meetings
• Event preparation
• Flexible and Adaptable
• Administrative Support
• Creative Thinking
• Relationship Building
• Issue Resolution
• Dedicated Team Player
• Verbal Communication
• Positive Attitude
• Customer Communication
• Attention to Detail
Wayne County Community College
District
Detroit, MI
Assosciates: Associates of Arts
EDUCATION
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