Administrative Assistant with Tech Support Expertise

Saranya Chandrasekaran

Maryland Heights, MO ***** 470-***-**** *.***********@*****.***

Dedicated and adaptable professional with over 8 years of technical experience, currently serving as an Administrative Assistant within the Parkway School District. Proven expertise in diagnosing complex issues, managing hardware/software documentation, and providing instructional support. Passionate about leveraging technical proficiency and internal district knowledge to support students, staff, and the Parkway community.

CORE SKILLS

Administrative Support: Data entry, scheduling, documentation, report generation

Technical Support: Hardware/software troubleshooting, system efficiency, and application support

Customer Service: Client communication, issue resolution, relationship management

Technical Proficiency: MS Office (Word, Excel, PowerPoint), JIRA

Process Improvement: Workflow optimization, inventory management, Agile methodologies

Soft Skills: Detail-oriented, multitasking, teamwork, adaptability

PROFESSIONAL SUMMARY

Administrative Assistant Parkway School District (Northeast Middle School)

Current Role

Serve as a primary point of contact for students, staff, and parents, ensuring clear and confidential communication.

Manage school records and documentation with high attention to detail.

Coordinate office operations and administrative tasks to support the school community.

Product Specialist Cognizant Technology Solutions, Chennai, India

*11/2013 – 02/2018*

Led a team of 6 QA engineers, ensuring timely project delivery and maintaining 0% defect leakage.

Collaborated with cross-functional teams to analyze requirements and resolve issues.

Managed documentation for test plans, cases, and defect tracking using JIRA/HP ALM.

Programmer Analyst Cognizant Technology Solutions, Chennai, India

*10/2012 – 10/2013*

Oversaw inventory control and supply chain operations, improving accuracy and reducing stock shortages.

Generated reports and analytics to support decision-making and process improvements.

Coordinated with suppliers and retail teams to ensure seamless operations.

Programmer Analyst Trainee Cognizant Technology Solutions, Bangalore, India

*05/2012 – 09/2012*

Assisted in software development and data analysis, ensuring system efficiency.

Provided technical support and troubleshooting for business applications.

ADDITIONAL EXPERIENCE

Customer Interaction: Worked with clients to address needs, showcasing strong interpersonal skills for parent-teacher communication.

Administrative Tasks: Managed records and documentation, a skill applicable to maintaining student files and classroom organization

Training & Mentoring: Guided team members on best practices and tools.

EDUCATION

B. Tech, Biotechnology

Adhiyamaan College of Engineering, Anna University Hosur, India

*2007 – 2011*

CAREER TRANSITION STATEMENT

Passionate about transitioning into the education sector, where my leadership, communication, and organizational skills can contribute to student success. I am eager to apply my analytical mindset and collaborative approach to create an inclusive and dynamic learning environment with technology support.

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