Training & Instructional Design Professional

Joshua Oates

Richland Center, WI ***** *************@*****.*** 608-***-****

Training & Instructional Design Professional ESL Education Client Training Business Communication PROFESSIONAL SUMMARY

Training-focused educator and communicator with 10+ years of experience leading classroom instruction, developing learning materials, presenting complex information clearly, and adapting training to diverse audiences. Experienced with adult learners, professional clients, university students, and large classroom groups, including customized English training for doctors, pilots, executives, and other professionals. Background combines instructional design, scenario-based learning, cross-cultural communication, sales presentations, and analytical writing. Comfortable leading in-person and virtual sessions, creating structured materials, assessing learner needs, and helping users build confidence with new processes and communication workflows. CORE SKILLS

Training Facilitation In-Person & Virtual Instruction Instructional Design Training Materials Development Scenario-Based Learning Adult Learning Classroom & Presentation Skills Workflow-Based Training Needs Analysis User Support Healthcare Professional Training Business English Cross-Cultural Communication Curriculum Development Professional Presentations Written Communication Microsoft Word Microsoft Excel PowerPoint Zoom Google Workspace AI-Assisted Writing & Editing Prompt Design Tone & Style Revision Content Summarization

PROFESSIONAL EXPERIENCE

Self-Employed / Independent Contractor — Wisconsin Delivery, Logistics & Customer Service Contractor July 2024 - Present

• Manage time-sensitive customer orders with strong attention to detail, route planning, and issue resolution.

• Review app-based order data, customer instructions, substitutions, and delivery notes to complete accurate service.

• Communicate professionally with customers and store staff to resolve delays, order questions, and service issues.

• Make daily operating decisions using mileage, pay, time, and cost analysis while maintaining reliable service. Wyndham Destinations — Wisconsin

Vacation Consultant Mar 2024 - July 2024

• Generated over $150,000 in sales during first month through consultative presentations and customer-focused communication.

• Delivered clear, persuasive presentations explaining complex vacation ownership options, benefits, and financial considerations.

• Identified customer needs, answered objections, and adapted communication based on client priorities.

• Built rapport quickly through active listening, professionalism, and clear verbal communication. Zhongxu Primary & Middle School — Chongqing, China English Teacher Sept 2019 - July 2023

• Led daily English instruction for classes of 30+ students, translating complex language concepts into clear lessons.

• Created organized instructional materials, activities, assessments, and classroom scenarios to support learner progress.

• Adapted instruction for mixed-ability learners while maintaining structure, engagement, and clear expectations.

• Managed classroom communication and behavior in a cross-cultural environment. Chengdu University of Information Technology — Chengdu, China University Lecturer - Business English Sept 2017 - Aug 2019

• Designed and taught Business English courses for university classes of 60+ students.

• Created professional communication materials using real-world business scenarios, presentations, debates, and case studies.

• Helped students improve workplace communication, presentation skills, and structured business writing.

• Evaluated student performance and provided clear feedback to support improvement. Huaqiaofenghuang Group — Chengdu, China

Senior Business Representative / Marketing Manager, Chinese Financial Center / 中国华商金融中心 2016 - 2017

• Played a key role in developing overseas marketing strategy for the Chinese Financial Center project in Chengdu.

• Created the project's English name and helped position the property for international audiences.

• Traveled to Singapore and Hong Kong for overseas sales events, client meetings, and property promotion.

• Communicated property features, pricing, location advantages, and investment value across cultural and language barriers. New Oriental Education — Chengdu, China

English Instructor - Professional Clients Apr 2015 - May 2016

• Delivered customized English instruction to doctors, pilots, executives, and other professional clients.

• Developed targeted lessons for workplace communication, field-specific vocabulary, interviews, and presentations.

• Assessed client needs and adapted training to match individual goals, industry context, and communication challenges.

• Created role-play simulations and practical materials to improve real-world English usage. Owen English — Chengdu, China

English Teacher / Program Promoter Feb 2012 - Mar 2015

• Conducted needs assessments and created individualized learning plans for English learners.

• Designed lesson materials and communication activities tailored to student goals and ability levels.

• Supported student retention by building strong client relationships and delivering consistent instructional value.

• Participated in marketing and promotional efforts to communicate program value to prospective students. Trans Trend English — Tangshan, China

English Teacher Oct 2011 - Feb 2012

• Collaborated with Chinese teaching assistants to deliver bilingual English instruction.

• Developed teaching resources and adapted lessons for students with different learning needs. EDUCATION & CREDENTIALS

University of Wisconsin-Oshkosh — Oshkosh, WI

Bachelor of Arts in Philosophy

• Writing-intensive degree focused on analytical writing, logic, argument evaluation, research, critical thinking, and clear communication. TEFL Certification 160 Hours with Practicum

• Training in classroom management, ESL methodology, lesson planning, pedagogy, and student engagement. AI-Assisted Writing & Prompting - Coursera

• Training focused on prompt design, iterative refinement, tone/style correction, editing support, and effective use of AI tools for written communication.

LANGUAGES & TECHNICAL SKILLS

English: Native / Fluent Mandarin Chinese: Intermediate Microsoft Word Microsoft Excel PowerPoint Google Workspace Zoom AI-assisted writing, editing, and content summarization

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