Operations Leader in Quick-Service Restaurants

COREY LEWIS

980-***-****. **** Martins Pond Rd Forney, TX 75126. *************@*****.***

Professional Summary

Accomplished hospitality leader with twenty years of progressive management experience in the quick-service restaurant industry, including roles as General Manager for both McDonald's and Wendy's. Demonstrated expertise in P&L management, restaurant operations, staff training and development, and customer service excellence. Proven track record of driving operational efficiency, building high-performing teams, and consistently exceeding performance objectives. Multiple award recipient recognizing sustained excellence, community impact, and leadership. Committed to upholding brand standards whilst fostering positive workplace cultures that drive employee retention and customer loyalty.

WORK EXPERIENCE.

McDonalds

General Manager, McDonald's (20 years) June/2005-Aug/2024—Came back Jan/2026 Directed all aspects of restaurant operations including P&L management, inventory control, scheduling, and staff supervision across multiple locations. Led training and development programs for crew members and management staff, consistently elevating service quality and operational efficiency. Maintained stringent food safety and quality standards while driving customer satisfaction and loyalty. Fostered a positive team culture, resulting in strong employee retention and performance. Executed McDonald's operational standards and brand guidelines to ensure consistency and excellence across all facets of restaurant operations. I have also been a Junior Area Supervisor. I apply extensive restaurant management experience, demonstrated people development skills, and deep knowledge of McDonald's systems and standards to support multi-unit operations, mentor management teams, and drive consistency and excellence across assigned locations. I also have my (OTP2) operations technology professional certification General Manager, Wendy's (18 months) September/2024-December/2025 Oversaw all restaurant operations including budget management, inventory control, scheduling, and team supervision to drive profitability and operational excellence. Directed training and development initiatives for crew and management staff, enhancing service quality and employee performance. Upheld food safety protocols and quality standards whilst building strong customer relationships and loyalty. Cultivated a positive workplace culture that resulted in improved staff retention and engagement. Implemented company standards and operational procedures to maintain brand consistency and exceed performance targets across all restaurant functions. Language

English & Spanish “Work proficient”

Awards & Recognition — McDonald's

● Employee/Manager of the Year Award — Recipient every consecutive year beginning February 2014, reflecting sustained excellence in leadership and operational performance.

● Major Contributor Award — Basic Shift Management — Recognized as a top contributor in every training class facilitated, demonstrating exceptional instructional ability and subject matter expertise.

● Major Contributor Award — Advanced Shift Management — Consistently honored for outstanding contributions throughout the Advanced Shift Management program.

● Department Management Capstone — Successfully completed capstone coursework, reinforcing comprehensive management competencies.

● Golden Hat Award — Hamburger University (2016) — Received one of McDonald's most prestigious training accolades at the global headquarters in Oak Brook, Illinois, in recognition of exceptional performance and leadership.

● "Represent Change" Community Award (2018) — Honored by McDonald's for outstanding community involvement and impact, earning regional radio recognition in Columbus, Ohio.

Education

- High School Diploma

Colorado Tech University

2021 ~ On career path to Business through partnership with McDonald’s References

Don - Wendy's Flag Ship Store “Training Manager and area supervisor.” 614-***-****) Kelly Knowles - (704)- 796-8466 D.O. For McDonald’s Shawn Tappin - 704-***-**** Area Supervisor. “Ice age” 4

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