Remote Data Entry Clerk with Detail-Oriented IT Support

Roger Gonzalez

Davenport, FL ***** 813-***-**** ***********@*****.***

Professional Summary

Versatile and dependable professional with experience in caregiving, document verification, technical support, IT troubleshooting, computer and smartphone repair, customer service, and automotive repair. Strong problem-solving abilities, attention to detail, and customer service skills. Experienced working independently and as part of a team in fast-paced environments. Bilingual in English and Spanish.

Core Skills

Technical Support, Computer Repair, Smartphone Repair, Network Troubleshooting, Windows, macOS, Linux, Customer Service, Document Verification, Fraud Prevention, Caregiving, Automotive Diagnostics, Microsoft Office, Microsoft 365, Salesforce, AutoCAD, Data Analysis, Team Collaboration, English & Spanish

Professional Experience

Caregiver – D-TEC (Sep 2024–Present)

Assist clients with daily living activities, monitor health changes, maintain records, and provide compassionate support.

Document Reviewer – ID.me (Jul 2021–Present)

Review identity verification documents, detect fraud, and communicate verification requirements. Service Technician (Independent Contractor) (Mar 2019–Present) Diagnose and repair computers, smartphones, and appliances; provide technical support and consultation.

Server/Bartender – Affordable Catering (Nov 2017–Present) Provide hospitality services, bartending, event setup, transportation, and customer support. Auto Mechanic Contractor (Mar 2020–Jul 2022)

Performed vehicle diagnostics, repairs, inspections, and maintenance services. Estimator Consultant – Floor Interior Services Corp (Sep 2020–May 2021) Reviewed project documentation, used AutoCAD, and coordinated with vendors and estimators. Technical Support Representative – Concentrix (Jul 2020–Sep 2020) Provided Tier 1 technical support and troubleshooting for internet and cable services. Process Executive / Data Analyst – Cognizant (May 2019–Feb 2020) Performed data analysis and supported compliance with operational policies. Education

Associate Degree in Computer Science (In Progress) – Hillsborough Community College High School Diploma – Chamberlain High School

Certifications

First Aid Certification Driver's License

Additional Information

Authorized to work in the United States for any employer. Bilingual: English and Spanish.

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