Salesforce Administrator - CRM & Ops Professional

RICHA MISHRA Monroe Township, NJ 603-***-**** • *****************@*****.***

PROFESSIONAL SUMMARY:

Detail-oriented and versatile Salesforce Certified Administrator with 8+ years of combined experience in CRM administration, office operations, and HR coordination. Proven ability to streamline business processes, maintain accurate documentation, and support cross-functional teams. Skilled in Salesforce CRM, workflow automation, reporting, and data management, along with strong experience in travel coordination, event planning, and employee onboarding. Known for improving efficiency, ensuring data accuracy, and supporting business operations in fast-paced environments.

CORE SKILLS

CRM & Technical Tools:

Salesforce (Sales & Service Cloud, Flows, Process Builder, Data Loader) MS Office Suite Google Workspace MS Access SQL Oracle MySQL

Operations & Administration:

Calendar Management Travel & Visa Coordination Expense Processing (Concur, ERP) Purchase Orders Vendor Management Documentation Control

HR & Coordination:

Employee Onboarding Internal Communications Team Building Employee Engagement Cross-functional Collaboration

Data & Reporting:

Data Management Reporting & Dashboards Data Validation Audit Support Process Improvement

WORK EXPERIENCE

Administrative Assistant

Orange Energizing Solution

December 2025 - Present

* Manage calendars, schedule meetings, and send reminders

* Answer phone calls, emails, and handle inquiries

* Prepare documents, reports, and presentations

* Maintain and organize files (digital and physical

* Arrange meetings, conference rooms, and office events

* Coordinate travel (flights, hotels, visas)

* Support team members and managers with daily tasks

* Communicate between departments

* Handle data entry and update systems (like CRM or Excel)

* Process expenses, invoices, and purchase orders

* Maintain office supplies and vendor coordination

* Assist in onboarding new employees

Salesforce Administrator

Meridian Group International (Remote)

May 2022 – Jan 2025

* Managed Salesforce CRM data, dashboards, reports, and workflows to support daily business operations.

* Improved process efficiency by collaborating with cross-functional teams and identifying workflow gaps.

* Maintained controlled documentation and ensured compliance with internal policies and audit requirements.

* Reviewed and resolved data issues, improving data accuracy and system reliability.

* Prepared records and documentation for audits and leadership reviews.

* Delivered user training and created guides to increase CRM adoption and user efficiency.

People Operations Coordinator / Office Administrator

Persistent Systems (Media Agility), Princeton, NJ

Jan 2022 – Jun 2022

* Coordinated town halls and offsite events, including logistics, vendors, venues, and communication.

* Managed executive calendars and high-volume scheduling across global time zones.

* Handled international and domestic travel, including visa processing and itinerary planning.

* Processed expense reports and purchase orders using Concur and ERP systems.

* Managed controlled documentation, including Certificates of Analysis distribution.

* Supported onboarding by coordinating equipment, access, and employee orientation.

* Partnered with HR, IT, and Finance to resolve employee issues and improve operations.

Front Desk Coordinator

Princeton Medical Group, Princeton, NJ

Sep 2021 – Dec 2021

* Managed patient scheduling, calls, and front desk operations.

* Maintained confidentiality and ensured smooth daily office workflows.

Lead Preschool Teacher (Exeter Day School, Exeter, NH) Jan 2018 – Aug 2021

* Managed classroom operations and coordinated with parents to support student development.

Lead Teacher (mprints Day School, North Hampton, NH) 2016 – 2018

* Planned lessons, managed classroom logistics, and ensured compliance with childcare standards.

TECHNICAL SKILLS

* CRM: Salesforce Sales & Service Cloud, Flows, Process Builder, Data Loader

* Tools: MS Office (Word, Excel, Outlook, PowerPoint), Google Workspace

* ERP & Expense Systems: Amex Concur, Cerps

* Databases: MS Access, SQL Server, MySQL, Oracle

* Other: HTML, XML, Document Management Systems

EDUCATION

Master’s Degree – Kurukshetra University, India

Bachelor’s Degree – Kurukshetra University, India

CERTIFICATIONS

* Salesforce Certified Administrator

* Scrum Master Certified

* Certified Infant & Child CPR

VOLUNTEER EXPERIENCE

* Assistant Teacher, SMOC Day Care Center (2007–2008)

* Assistant Teacher, Play Way High School (2003–2005)

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