Remote Chat Support Specialist Resume

VERONICA HARRISON

McComb, Mississippi 707-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Customer-focused professional with extensive experience in customer service, client relations, retail operations, administrative support, and communication. Skilled in resolving customer concerns, providing accurate information, maintaining records, and delivering exceptional service in fast-paced environments. Strong written communication, attention to detail, multitasking, and problem-solving abilities. Proficient with computers, Microsoft Office, Google Workspace, data entry, and online communication platforms. Seeking a Remote Online Chat Support Representative position.

CORE COMPETENCIES

Live Chat Support • Customer Service • Written Communication • Remote Work • Data Entry • Problem Resolution • CRM Systems • Microsoft Office • Google Workspace • Email Support • Multitasking • Documentation • Customer Retention • Attention to Detail • Internet Research • Typing Accuracy • Time Management

PROFESSIONAL EXPERIENCE

Industrial Insulator CF Industries Jun 2025 – Apr 2026

• Followed detailed work instructions and maintained accurate documentation.

• Communicated effectively with team members and supervisors to resolve issues.

• Demonstrated strong attention to detail, safety compliance, and problem-solving skills. Safety Technician Lead BrandSafway / Shintech Project May 2024 – Jun 2025

• Provided guidance and support to employees while maintaining accurate records and reports.

• Conducted inspections, tracked compliance information, and addressed employee concerns.

• Utilized computer systems for documentation, reporting, and communication. Child Nutrition Worker East Baton Rouge Parish Schools 2023 – 2024

• Assisted customers and staff while maintaining professionalism in a high-volume environment.

• Processed information accurately and provided excellent customer service. Food Service Team Member Chick-fil-A 2022 – 2023

• Delivered exceptional customer service and resolved customer concerns professionally.

• Handled multiple tasks simultaneously while maintaining accuracy and efficiency. Online Order Filler Walmart 2021 – 2023

Locations: Joliet, Illinois & American Canyon, California

• Processed online customer orders with a strong focus on accuracy and customer satisfaction.

• Communicated with customers regarding substitutions and order issues.

• Worked with digital systems and maintained detailed order records. Licensed Cosmetologist / Independent Hairstylist Self-Employed 1995 – 2019

• Managed customer appointments, client communications, scheduling, and service issues.

• Built long-term client relationships through exceptional customer service and communication.

• Maintained detailed client records and handled administrative responsibilities. EDUCATION & CERTIFICATIONS

NCCER Safety Certification

Licensed Cosmetologist (Multiple States)

Additional OSHA and professional development training

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