Administrative & Client Relations Leader

Gina Murphy

Moline, IL • 512-***-**** • *********@*****.***

Professional Summary

Results-driven administrative and client relations professional with over 10 years of experience

across healthcare, service, and SaaS environments. Expertise in onboarding, account

management, and workflow optimization. Known for delivering exceptional client experiences,

improving operational efficiency, and providing reliable technical and administrative support.

Core Competencies

Client Training & Onboarding • CRM & SaaS Platform Management • Process Improvement &

Workflow Optimization • Account & Relationship Management • Data Accuracy & Compliance •

Technical Support & Troubleshooting

Professional Experience

Data Analyst

MidAmerican Energy – Davenport, IA

Nov 2025 – Present

● Analyze operational and customer data to identify trends and support business

decision-making

● Ensure data accuracy, integrity, and compliance across internal systems ● Collaborate

with cross-functional teams to improve reporting processes and efficiency

Onboarding Specialist

Surefire Local (Remote)

May 2024 – Sept 2025

● Delivered personalized onboarding and training to new clients, driving successful

platform adoption

● Managed account setup, integrations, and implementation timelines ● Partnered

with technical teams to troubleshoot and resolve configuration issues

● Improved client satisfaction through proactive communication and support

Office Manager

Ace Waterproofing – Bettendorf, IA

May 2023 – May 2024

● Oversaw daily operations for a 10-person team, including scheduling and payroll

● Managed financial processes such as deposits, reconciliations, and reporting ●

Trained and onboarded new employees, enhancing team productivity ● Streamlined

office workflows to improve efficiency and organization

Account Manager

Olly Olly – Austin, TX

Nov 2022 – May 2023

● Managed a portfolio of 250+ clients, focusing on retention and revenue growth ●

Provided performance insights and strategic recommendations to optimize client results ●

Achieved a 50% client retention save rate during escalations

● Built strong client relationships through consistent communication and support

Care Pro Relations Manager

Honor – Austin, TX

Jul 2021 – Nov 2022

● Coordinated caregiver-to-patient placements to ensure high-quality care delivery ●

Managed onboarding, scheduling, and urgent staffing needs

● Resolved billing and service concerns while maintaining regulatory compliance ●

Strengthened client and caregiver relationships through effective communication

Market Associate

Honor – Austin, TX

Oct 2018 – Jul 2021

● Scheduled home healthcare visits and managed payroll and administrative functions

● Served as liaison between patients, caregivers, and healthcare providers ●

Recognized for reliability and promoted for strong performance

Account Specialist

Henry Schein One – Austin, TX

Nov 2017 – Oct 2018

● Delivered remote software training and ongoing account support for healthcare clients

● Managed billing, renewals, and troubleshooting for SaaS platforms

● Ensured high customer satisfaction through responsive and effective service

Office Administrator

Chiropractic Offices – Austin, TX & Davenport, IA

2006 – 2017

● Managed front-office operations including scheduling, insurance billing, and payroll

● Ensured compliance with healthcare regulations and office procedures ●

Coordinated staff and improved operational workflows for efficiency ● Provided

excellent patient service and administrative support

Education

Associate Degree, Office Administration

Reporting Academy of VA – Virginia Beach, VA

High School Diploma

Central High School – Davenport, IA

Contact this candidate