Benefits Analyst with 18+ Years of Benefits Experience

PATRICIA LOVE

***** ****, ** 832-***-**** *********@*********.***

Summary

Experienced Benefits Analyst with over 18 years of expertise in managing HRIS operations and benefits administration for a large organization. Proven ability to oversee health, life, disability, and retirement benefits while ensuring compliance with ERISA, HIPAA, and PPACA regulations. Skilled in data analysis, vendor management, and resolving eligibility issues, improving workflows, and streamlining benefits processes for operational efficiency. Proficient at leveraging technology to optimize benefits programs and deliver exceptional service to employees while maintaining regulatory compliance.

Benefits Experience translates to Administrative Assistant Job requirements sufficiently to meet required skills and experience.

Additionally, my experience includes skills acquired in Health Insurance through employment in Member Services, Provider Relations, and Systems Testing. I also have teaching experience with almost 7 years as a High School Vocational Teacher and as Adjunct Faculty at a Community College. I also at one time was the office manager for an independent entrepreneur.

Skills

Vendor Management

Benefits Administration

System Testing

Issue resolution

Documentation

Reporting

Reconciliation

Process Improvement

Vocational Guidance

Data analysis

Regulatory compliance

Auditing

Employee Support

Vendor Support

Billing

Communication

Project Coordination

Teaching Skills

Technical Skills

HRIS systems (e.g. ADP, Oracle HCM); Microsoft Excel (e.g., pivot tables, VLOOKUP, and macros); Benefits management tools; Microsoft Project; DOL; IRS; Employee Navigator; and CMS portals:. Comfortable with any software application within three to six weeks

Experience

Member Services Advocate 10/2025 to 05/31/2026

Businessolver

Company description

Businessolver is a leading technology company providing innovative benefits solutions across the U.S. Our mission is to deliver personalized, year-round benefits experiences through advanced technology and exceptional service. We prioritize transparency, responsiveness, and a culture of service for both clients and employees.

Role Description

As a Member Advocate, you will respond to inbound calls with professionalism, energy, and a positive attitude, address member inquiries accurately and document interactions thoroughly, demonstrate resourcefulness and problem-solving skills, proactively identifying and resolving issues, collaborate effectively with team members to deliver solutions< ensure compliance and timely completion of all transactions, perform daily operational tasks, including working with carriers to resolve export/import errors, and take ownership of processes from initiation to resolution.

Group Benefits Coordinator 07/2025 to 09/2025

OG Benefits Houston, Texas

Company Description

OG Benefits specializes in innovative employee benefit design tailored to individual companies. Located in Katy, TX, we are dedicated exclusively to benefit programs to ensure maximum value for our clients.

Role Description

This is a full-time on-site role for a Group Benefits Coordinator at OG Benefits in Katy, TX. The Group Benefits Coordinator will be responsible for benefits administration, managing employee benefits, handling insurance matters, and ensuring compliance with U.S. Family and Medical Leave Act (FMLA) and COBRA regulations.

Benefits Representative (Temporary Position) 02/2025 to 03/2025

Houston Methodist Houston, Texas

Assisted team to respond professionally, courteously, accurately and with empathy, verbally and in writing to employee inquiries regarding the Houston Methodist employee benefits plans according to established service level agreements.

Conducted myself in a manner that is congruent with cultural diversity, equity and inclusion principles while providing contributions toward improvement of department scores for employee engagement, i.e. peer-to-peer accountability.

Benefits Analyst 10/2005 to 05/2024

Intelogix (Formerly GC Services LP) Houston, TX

Intelogix (formerly GC Services LP) was the largest privately owned business process outsourcing BPO provider) with 13,000 employees across 20 call center locations in the US, Canada, Barbados, and Philippines, serving the customers of Fortune 200 clients in diverse industries including: banking, telecom, consumer products, utilities, automotive, and others.

Addressed employee benefits inquiries within a 24-to-48-hour timeframe, achieving a 98% satisfaction rate for timely responses.

Prepared employee communications and filed disability and life insurance claims with vendors and brokers, successfully processing 99% of claims within designated timelines.

Served as the primary liaison for 8+ vendors, resolving 200+ employee concerns annually, and ensuring consistent communication and issue resolution.

Conducted regular audits of vendor eligibility files for 5,000+ employees, identifying and correcting discrepancies, reducing errors by less than 10% year-over-year.

Successfully managed weekly enrollment events for 50–100 new hires, achieving 98% on-time benefits activation through effective communication and eligibility file uploads.

Corroborated with the payroll department to ensure that deductions were correct entered into the payroll system and audited the actual deductions taken with 99% accuracy.

Processed and followed up on 20 to 30 Leave of absence requests with 95% satisfaction including FMLA, Parental Leave, Workers Comp, and others while working with HR and Payroll partners.

Ensured that payments for leaves were processed correctly by the payroll department with 98% accuracy.

Developed innovative workarounds during a 6-week company-wide network outage, ensuring 95% operational continuity, and minimizing productivity disruptions.

Prepared and validated monthly billing reports for all vendors, maintaining 100% payment accuracy and resolving discrepancies promptly.

Partnered with IT to implement and test a new HRIS system, achieving 99% accuracy during rollout, and supporting three subsequent system updates.

Trained and mentored three Philippines-based employees on benefits administration processes.

Member Services, Provider Relations Jan 1990 – Mar 2005

Cigna Healthcare Houston, Texas

Member Services Representative (Call Center)

• Communicated with members of multiple health plans to resolve issues and answer questions.

Provider Relations Administrative Assistant

• Worked as an administrative assistant to Provider Relations Manager.

Provider Relations Database Administrator

• Worked as a database administrator for Provider Relations entering, updating and maintaining provider information

• Participated in testing a new claims system for efficiency and accuracy.

Extended Experience

I have nearly seven years of experience teaching high school juniors and seniors in Aldine ISD, where I specialized in Vocational Data Processing. My instruction covered programming, computer applications, and vocational skills, and I also guided seniors in securing part-time positions in the data processing field. Beyond teaching technical skills, I found fulfillment in mentoring students to consider their career paths and future opportunities.

In addition, I spent almost six years as an Adjunct Instructor at North Harris County Community College, teaching Introduction to Data Processing and COBOL programming. I cultivated an engaging classroom environment that supported student success, reflected in my classes having the lowest recidivism rates. This role not only strengthened my instructional expertise but also deepened your mastery of data processing concepts.

Education

Bachelor of Science: Business Education

University of The Ozarks Clarksville, AR

License

Life Health Insurance License (Texas)

Non Resident Life Health Insurance (Michigan)

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