HR Coordinator and Administrative Specialist

Cecilia Baya M

Fulshear, TX Phone: 433-***-**** Email: ***********@*****.*** LinkedIn:

linkedin.com/in/cecilia-baya-m

Professional Summary

HR and administrative professional with strengths in recruitment coordination, onboarding, and records management. Streamlined onboarding at Cognizant using SharePoint and UKG, reducing task time; accelerated document retrieval at InformData by organizing records in ServiceNow and Salesforce. Skilled in high-volume interview scheduling, confidential records, and cross-team communication.

Core Competencies

HRIS/ATS: UKG CRM/Support: Salesforce, ServiceNow, Talkdesk Microsoft: Excel, Word, PowerPoint, Outlook, SharePoint, OneNote Strengths: Confidentiality, organization, communication

Experience

Cognizant — HR Coordinator Houston, TX Sep 2024–Present

- Managed 25+ active requisitions in the ATS; posted jobs, screened resumes, and advanced candidates with recruiters and hiring managers; reduced time-to-fill 21% (42®33 days).

- Scheduled 40–60 interviews/week across phone, virtual, and onsite; decreased reschedules 25% and no-shows 15% using confirmation templates and reminders (Outlook/Talkdesk).

- Coordinated onboarding for 15–20 new hires/month in UKG; completed I-9s/E-Verify and onboarding checklists; cut time-to-start 18%.

- Prepared offer letters, employment agreements, and orientation materials; ensured EEO/OFCCP-compliant postings and documentation.

- Maintained 400+ employee files in SharePoint; passed quarterly records audits with 0 findings; improved retrieval time 70%.

- Processed biweekly timekeeping exceptions and benefits enrollments in UKG for 120+ employees; achieved 99.5% first-pay accuracy.

- Built HR reports (headcount, turnover, time-to-fill) in Excel/PowerPoint for HRBPs and leaders. InformData — Administrative Coordinator Kennesaw, GA Jan 2022–Sep 2024

- Managed calendars and logistics for 3 directors; coordinated 60+ meetings/month; improved on-time starts from 82% to 96%.

- Created ServiceNow request workflows and SLA dashboards; reduced ticket cycle time 22%.

- Organized 10,000+ documents in ServiceNow/Salesforce; cut retrieval time from 4 minutes to 90 seconds.

- Processed invoices/expenses in Excel with 99% accuracy; accelerated approvals by 3 days.

- Coordinated travel for 25+ trips/quarter; reduced average cost per trip 12%. Walmart — Administrative Support Bentonville, AR Jan 2019–Jan 2022

- Supported onboarding packets for 30+ hires/quarter; verified I-9s and completed E-Verify.

- Maintained UKG timecards and attendance; kept payroll corrections under 1% across 100+ employees.

- Produced weekly staffing and scheduling reports in Excel; cut shift conflicts 28%.

- Standardized document templates, reducing rework 35%. Pool of Bethesda Community Services — Medical Records Clerk Maryland Mar 2017–Jan 2019

- Managed 2,000+ patient records; completed HIPAA compliance audits with 0 findings.

- Updated EHR data, test results, referrals, and insurance; reduced chart deficiencies 30%. Pool of Bethesda Community Services — CNA/HHA Maryland Jan 2016–Jan 2019

- Documented vitals and ADLs in the EHR; supported care plans for 15–20 patients/shift. Education

University of Buea — Bachelor’s, Computer Science Buea, Cameroon Jan 2014–2018 GPA: 4.0 Certifications

- Certified Nursing Assistant (CNA)

- Developmental Disabilities Administration (DDA) Certification

- Elder Abuse, Neglect, and Exploitation

- Medication Technician

- Seizure Disorder

- COVID-19 Training

Skills

- Talent Acquisition; ATS (UKG Pro/Recruiting); Offer Letters; I-9/E-Verify; Background Checks; Onboarding Checklists; Candidate Experience; Requisition Management

- HR Compliance; EEO/OFCCP; Records Retention; FMLA/Leave Tracking; Timekeeping; HIPAA/PHI

- HR Reporting & Analytics; SharePoint; ServiceNow; Salesforce; Outlook; Excel; PowerPoint; Talkdesk

- Calendar Management; SLAs; Data Entry Accuracy; Stakeholder Management; Communication

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