Senior Administrative & Customer Service Professional

eilea l. douthet

**** *** **** ****** ** Atlanta, Georgia 30324 C 870-***-**** *************@*****.***

SUMMARY

Results oriented professional with over 20 years work experience seeking challenging position in office management customer service or administrative support. Experience across several industries including medical, shipping and travel.

COMPETENCIES

Customer Service

Microsoft Office

Training & Development Conflict Resolution

Healthcare Administration

Process Implementation

EXPERIENCE

Kuehne+Nagel Memphis, Tennessee

CUSTOMER SERVICE REPRESENTATIVE, 6/2017-Present

• Answer customer telephone calls regarding existing accounts

• Execute requested policy and account changes.

• Manage questions and concerns about services, and escalated calls appropriately.

• Deliver optimal customer service including order delivery tracking

• Provided consultative services to evaluate customer needs, and find best options

• Verified order pickup and delivery

Express employment professional Memphis, Tennessee

office receptionist; TEMPORARY, 11/2015- Present

• Utilized Docuware software to enter Bills of Lading and Pick Slips

• Managed order input to specifications of audit team

• Provide phone support and transition of calls to appropriate personnel.

• Checked and responded to emails in timely manner

Philips county developmental center West Helena, Arkansas

Front desk receptionist, 4/2014-4/4017

• Provided phone support

• Responded to emails in timely manner

• Managed patient check-in

• Scheduled referrals as requested

Faulkner eye clinic, Marion, Arkansas

FRONT DESK RECEPTIONIST, 12/2011-3/2013

• Scheduled appointments and cancellations for patients.

• Verified insurances prior to patient’s appointments.

• Managed chart/customer data

• Managed patient check-in

• Maintained patient medical records

• Educated patients on inserting, removing and cleaning contact lenses.

• Pretested patients using NCT, Retinal Imaging, and Visual Fields.

Arkansas Methodist medical CENTER, Paragould, Arkansas

LICENSED PRACTICAL NURSE 3/2008-12/2008

• Managed patient admittance and discharge

• Observed, charted, and reported developments in patient health conditions in a 150+ bed hospital

• Measured 5+ patient vital signs daily, including height, weight, blood pressure, temperature, pulse, and respirations

• Worked effectively with physicians, patients, and healthcare professionals to develop and maintain nursing plan

• Expertise in pediatrics, med-surg, ventilator, trach and G-tube care

EDUCATION

delta vo-tech, Jonesboro, Arkansas

Licensed Practical Nurse

Arkansas state university, Jonesboro, Arkansas

B.A., Science

AFFILIATIONS

Volunteer, Jonesboro Church Health Center

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