Data Research & Customer Support Specialist

Candace (Candy) Krefft, Data Research Assistant

Clarkesville, 30523, 847-***-****, ***********@*****.*** SUMMARY Resourceful customer service professional with over 10 years of experience in operational support and client relations. Proven ability to manage complex issues, develop training programs, and maintain critical databases. Possesses strong organizational skills and expertise in troubleshooting, with a background in data management using SAP and Remedy. Eager to leverage extensive remote work experience and a meticulous approach to data research for a part-time role.

WORK EXPERIENCE

Customer Service Agent

Scott-Merrick

06/2022 – 12/2024

Customer Service Agent

Amazon

05/2017 – 02/2022

Commenced employment as a full-time associate.

Transitioned to the Fraud Department after five months in retail operations, focusing on addressing Amazon-related scams and account security. Investigated and worked to recover assets from various Amazon-related scams.

Provided essential support to the Retail Department, Prime Video, and Amazon Stores.

Assisted the Logistics Department during peak operational periods. Executed all duties remotely as a 100% work-at-home position. Managed Services Program Manager

Atos/Unify/Siemens/Rolm

12/2001 – 11/2016

Spearheaded the development of Policies and Procedures for Service Desk and Network Operations Center (NOC) functions.

Developed and delivered training programs for Service Desk personnel. Undertook extensive travel to onboard and support new customers. Maintained a comprehensive database for specialized operational procedures.

Successfully integrated new clients into the Service Desk operations. Collaborated closely with Project Managers and Client Service Directors across all Managed Services accounts.

Specialized in managing and resolving issues for complex and challenging customer accounts.

Trained new company personnel during the Service Desk's outsourcing transition.

Utilized SAP for operational tasks and trained employees on the new Remedy system implementation.

EDUCATION

GED

Course, Computer Programming

ITIL® Foundation Certification

Real Estate License

SKILLS Troubleshooting MS Office

Excel PowerPoint

Publisher Outlook

Word SAP

Remedy Exceptional telephone etiquette

Patient and diligent Strong organizational skills

Adaptive team player

ITIL® Foundation Certification

Real Estate License

CERTIFICATES

Contact this candidate