Customer Service & IT Support Specialist
Resume:
Buffalo, NY *****
***************@*****.***
JESSICA LACY
SKILLS
Extensive customer service skills, Microsoft Office, Systems Administration, Hardware and Software Installation, Configuration,Debugging, and Repairs. Always Professional, Empathetic, Excellent Conflict Resolution, Fast Learner, Problem Solver, Adapts to new procedures and software systems easily, Always have a pleasant demeanor.
EXPERIENCE
IRS, New York — Customer Care Representative
November 2021-September 2024
● Answer very high volume of calls, authenticate caller and position in the company.
● Determine reason for call, use programs needed to answer questions on account and general information.
● Adjust payments made, Use software to determine if eligible for an exception on fines, document account accurately.
Robert Half, New York — Customer Service Representative August 2020-November 2021
● Answer very high volume of calls and authenticate caller.
● Determine reason for call, use programs needed to answer questions on account and general information in order to assist caller in choosing the best benefits for their situation and needs.
● Document account accurately.
Geico, New York — Customer Service
November 2019-June 2020
● Answer very high volume of calls and authenticate caller.
● Determine reason for call, use programs needed to answer questions on account and general information.
● Take 1st notice of incident/accident and document account accurately.
● Make determination if client 100% or 0% at fault.
● Schedule tow truck if needed.
● Schedule appointment for appraisal of damage.
EDUCATION
ITT Technical Institute — Network Systems Administration June 2012 - May 2015 Lake Mary, Florida
AWARDS
National Technical Honor Society
Honors Degree
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