IT Support Specialist with CompTIA A+ Certification

Jason Bowles

757-***-**** ************@*****.*** Chicago, IL linkedin.com/in/jason-bowles-8002a93a5/ Professional Summary

CompTIA A+ certified IT support professional with hands-on experience installing, troubleshooting, and maintaining hardware and software in customer-facing environments. Proven ability to perform component-level repairs, configure systems, and resolve incidents using diagnostic tools. Strong communicator with a customer-first mindset, experienced in field-style support, preventive maintenance, and training end users on technology to ensure reliable operation and high service satisfaction Technical Knowledge

Hardware: Desktops, Laptops, Mobile Devices, Printers, Software: Office 365, Google Workspace, Service Now,Splunk, Nessus, Jupyter Lab Operating Systems: Redhat Linux, Kali Linux, Windows 11, iOS, MacOS, AndroidOS, Certifications: CompTIA A+(Core 1 score: 835, Core 2 Scheduled) Google AI Essentials, Google Cybersecurity, Google Cloud Cybersecurity, Google IT Support, Google Project Management, ServiceNow HomeLab: Developed Remote RHEL 10 Server that host Splunk, Nessus, Jupyter Lab and Kali Linux Virtual Machine that is accessible via Tailscale. Current project is using Jupyter Lab, Python, Splunk and Gemini to develop scripting that will pull data from US Treasury Dept in order to practice data manipulation and analysis using Splunk. In the early phases.

Professional Experience

Per Scholas Chicago, IL October 2025 - January 2026 IT Support

● Provide Tier 1–2 technical support for hardware, software, and operating systems, resolving end-user issues efficiently to minimize downtime

● Troubleshoot and repair desktops, laptops, printers, and mobile devices, improving device reliability and user productivity

● Install, configure, and maintain Windows, macOS, Linux, iOS, and Android systems in accordance with organizational standards

● Diagnose and resolve network connectivity issues (Wi-Fi, VPN, TCP/IP), ensuring secure and consistent access for users

● Apply cybersecurity best practices, including malware removal, user access controls, and device hardening, to reduce security risks

● Utilize ticketing systems (e.g., ServiceNow) to document incidents, track resolutions, and meet SLA expectation

JP Morgan Chase Chicago, IL November 2016 - June 2018 Recruiter (Manpower Contract)

● Recruited and hired Associate- and Vice President–level talent for Commercial Banking roles

● Supported Consumer & Community Banking hiring, recruiting Fraud and Collections Specialist I & II positions

● Managed full-cycle recruiting activities, including candidate screening, interviews, and coordination with hiring managers

● Maintained accurate candidate records and hiring documentation in applicant tracking systems (ATS)

● Partnered with stakeholders to meet staffing timelines while adhering to compliance and hiring standards

Zones, INC Chicago, IL June 2015 - March 2016

Campus, Recruiter

● Coordinated and facilitated recruiting activities at target schools across the Midwest, including information sessions, career fairs, and on-campus interviews

● Managed candidate pipelines, tracked recruitment metrics, and maintained accurate records in ATS systems

● Partnered with hiring managers to ensure alignment of recruitment strategies with business needs CEC Schaumburg, IL 2013 - 2015

Corporate Recruiter

● Managed a high-volume pipeline of 30+ active requisitions, recruiting candidates from entry-level to director-level positions

● Sourced, screened, and coordinated interviews for campus administrators, adjunct faculty, and full-time faculty

● Maintained accurate candidate records and recruitment documentation in ATS systems

● Collaborated with hiring managers to align recruitment strategies with organizational goals and timelines

Other Employment

VivaKi Chicago, IL 2013

Contract Recruiter

CDW, LLC Chicago, IL 2013

Associate Recruiter

TYGES International Williamsburg, VA 2008 - 2010 Executive Recruiter

Education

The College of William and Mary 2007

B.A in Psychology, The College of William and Mary Academic Scholarship: William and Mary Scholar; Athletic Scholarship: Football

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