Senior Program & Creative Operations Manager

Jade Santos

Profile

Creative Project Manager with 9+ years of experience leading complex digital, marketing, and production programs that elevate brand storytelling and build efficient, scalable workflows enabling creative teams to do their best work. A people-focused leader and strategic problem-solver with a proven track record of aligning cross-functional partners, translating business goals into actionable plans, and driving end-to-end execution for global clients. Professional Experience

Senior Project Manager

distillery – July 2025 to April 2026

Produced product sizzle videos using AI tools (Weavy, Higgsfield), accelerating production and enhancing visual storytelling for global campaigns. Managed video programs in-studio and at live events for enterprise clients, leading cross-functional teams and freelancers to deliver on time and on budget. Developed standardized production workflows and processes for multichannel content across similar accounts, boosting consistency across global offices. Spearheaded client onboarding materials and account overview documentation to enable scalable operations and uncover strategic growth opportunities. Skills

Leadership & Strategy: Executive

Reporting, Change Management, Risk

Mitigation, Contract Negotiations

Creative Delivery: Digital Campaigns,

Content Production, UX/UI Design,

Video, Print, OOH, Email, SEO

Competencies

Project & Workflow Management:

Asana, Jira, Trello, Notion, Confluence,

GSuite, Microsoft 365

Creative Design & Development

Tools: Figma, Adobe CC, GitHub

Web & CMS Platforms: Webflow,

Contentful, HubSpot, Shopify

Education

Bachelor of Arts in Broadcast &

Electronic Communication Arts

San Francisco State University

Graduation Date: June 2016

Awards

2023 Addy Award

Bronze Online Interactive B2B Website

Flexport Redesign

2023 Muse Award

Gold Integrated Marketing - Rebranding

Gold Website - Biotechnology

Flexport Redesign

Program Operations: Production

Workflows, Roadmapping, Budget

Tracking, Resource Planning

CLIENTS: Google, Chainguard

Senior Project Manager

TOASTER – August 2020 to April 2025

Led the evaluation and implementation of a resourcing and time-tracking tool, increasing resource utilization by ~18% across global offices. Served as an agency partner on marketing campaigns and initiatives, developing project plans, mitigating risks, and removing obstacles to ensure on-time delivery. Managed production of lifecycle and OOH campaigns, email programs, localized product videos, App Store assets, and award-winning websites. Mentored junior producers on workflows and production best practices, fostering skill development and career growth.

CLIENTS: Netflix, Google, YouTube, Flexport, Verily Creative Project Manager

Peace Out Skincare – January 2019 to August 2020

CLIENTS: Sephora & DTC eCommerce

Staff Production Manager

kaboom productions – April 2017 to January 2019

CLIENTS: Skechers, Everlane, Salesforce, Athleta, Brown & Toland, Sparkling Ice 1325 Sacramento Street San Francisco, CA 94109 +1-510-***-**** *************@*****.*** linkedin.com/in/jadeasantos Led integrated marketing campaigns and brand activations across direct-to-consumer channels, including Sephora retail and online partnerships. Leveraged performance data and campaign analytics to track KPIs, optimize creative output, and inform go-to-market strategies across digital channels. Managed influencer and paid social programs, driving a 70% increase in engagement and a 491% spike in revenue FY 2020.

Partnered with advertising agencies on global clients to deliver commercials and brand narratives under tight budget and time constraints. Oversaw communications from pre-production through post-production, aligning directors, agency teams, and external vendors for seamless collaboration. Responsible for production documentation, ensuring accurate archiving and compliance for auditing, taxes, and payroll.

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