Data Entry Clerk - Bilingual (ID-EN) Administrative Support

Dava Sindy

Service Assistant Administrative Support Data Entry Specialist Bilingual (ID-EN) Customer-Focused ***********@*****.*** 087*-****-****

PROFILE

Dedicated and detail-oriented professional with strong administrative and customer service skills. Experienced in client-facing support, document processing, and maintaining accurate records. Bilingual in Bahasa Indonesia and English with excellent written and verbal communication abilities. Proven track record of handling high-volume inquiries, processing requests efficiently, and delivering exceptional service under tight deadlines. Background in educational support and government services demonstrates reliability, patience, and commitment to helping others. WORK EXPERIENCE

Educational Support Assistant 2025 - 2026

Provided personalized support and assistance to students with special learning needs, ensuring their comfort and progress. Responded to daily inquiries from parents and teachers, maintaining clear and professional communication. Processed and organized 30+ pages of learning materials weekly, ensuring timely delivery of resources. Coordinated with teaching staff to address student concerns and adapt support strategies. Maintained detailed records and progress reports with 99% accuracy for stakeholder review. Public Service Officer 2024

Assisted 500+ citizens with voter registration inquiries, providing clear guidance on documentation requirements. Handled walk-in and phone inquiries with patience and professionalism during high-traffic election period. Processed registration documents with 100% accuracy, ensuring compliance with government standards. Resolved documentation issues on-site, guiding applicants through correction procedures. Managed front-desk operations including queue management and information distribution. EDUCATION

Computer Science Degree

State Islamic University of North Sumatera

Relevant coursework in communication systems, human-computer interaction, and information management. Developed strong interpersonal and problem-solving skills through collaborative group projects. Research work required client interviews and stakeholder coordination. GPA: 3.48 (Very Satisfactory). Science in High School

Kartika 1 - 2 Medan High School

Strong foundation in English communication and interpersonal skills. Graduated with average score of 90.16, recognized for reliability and teamwork. SKILLS

Customer Service & Client Support Administrative Assistance Inquiry Handling & Problem Resolution Data Entry (65+ WPM, 98% accuracy) Document Processing & Filing Bilingual Communication

(ID-EN) Microsoft Office (Word, Excel, PowerPoint) Google Workspace Email & Phone Correspondence Record Keeping Time Management Attention to Detail Team Collaboration LANGUAGES

Bahasa Indonesia (Native) - Professional client communication English (Intermediate) - Customer correspondence, document translation, developing conversational fluency for client interactions References available upon request