Detail-Oriented Admin & Customer Service Professional

LaWanda Wells

Tempe, AZ *****

816-***-**** ********.**@*****.***

Professional Summary

Detail-oriented and customer-focused professional with experience in testing center administration, retail operations, reception, and customer service. Skilled in managing daily operations, maintaining accurate records, handling scheduling and cash transactions, and providing excellent support to customers and clients. Strong organizational abilities with a proven track record of multitasking in fast-paced environments. Professional Experience

Prometrics Testing Center — Test Center Administrator (TCA) Tempe, AZ March 2026 – Present

Prometrics Testing Center — Test Center Administrator (TCA) Overland Park, KS January 2025 – March 2026

● Managed daily operations of a busy testing center, ensuring smooth and efficient testing processes

● Maintained accurate records of test takers, including registration information and exam results

● Delivered excellent customer service by assisting test takers and resolving issues promptly

● Collaborated with IT staff to troubleshoot technical issues related to computer-based testing

● Verified identification documents and monitored testing sessions to ensure compliance with security policies and procedures

● Demonstrated strong attention to detail while maintaining confidentiality and professionalism

Dave Barbershop — Receptionist / Stylist

Harrisonville, MO June 2014 – February 2025

● Provided professional hair services and product recommendations to customers

● Managed appointment scheduling and handled incoming phone calls

● Maintained inventory and assisted with product organization and sales

● Delivered outstanding customer service in a fast-paced environment

● Built strong client relationships through professionalism and communication Ross Dress for Less — Area Supervisor / Cashier

Grandview, MO September 2019 – January 2025

● Oversaw daily operations within assigned departments to ensure efficiency and organization

● Created employee schedules and assisted with merchandising and inventory management

● Ordered supplies and monitored stock levels to support store operations

● Processed customer transactions accurately and prepared daily cash deposits

● Handled cash, checks, and other payment methods while maintaining accountability

● Assisted in analyzing sales metrics and supporting operational goals Education

Job Corps

Excelsior Springs, MO

High School Diploma

Data Entry Clerk Program

January 2003 – September 2004

Skills

● Customer Service

● Administrative Support

● Scheduling & Appointment Setting

● Cash Handling & Deposits

● Record Keeping & Data Entry

● Inventory Management

● Microsoft Office

● Attention to Detail

● Problem Solving

● Team Collaboration

● Operational Support

● Computer-Based Testing System

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