Veterinary Front Desk & Customer Support Specialist
Resume:
MEGAN DOWNEY
CUSTOMER SUPPORT SPECIALIST
CONTACT OBJECTIVE
*******@*******.***
Wilton Manors, FL 33305
Detail-oriented and compassionate administrative
professional seeking a front desk or reception role within a medical or veterinary setting. Brings over three years of hands-on experience in high-paced environments, including veterinary reception and technician support, food service, and customer delivery logistics. Adept at managing appointment scheduling, client communications, and multitasking under pressure, with a proven track record of providing empathetic and efficient service. Passionate about improving client experience and supporting clinical teams through organized, reliable front-end operations.
SKILLS EXPERIENCE
Client Communication
Appointment Scheduling
Calendar Coordination
Veterinary Terminology
Inventory Support
Customer Service
Record Keeping
Patient Intake
Barista - Stork’s Bakery & Café, Wilton Manor, FL
October 2024 - Present
● Guided customers through food and drink selections, delivering prompt, friendly service and personalized recommendations
● Processed orders efficiently, including checkout, accurate change handling, and reconciliation of daily cash flow
● Maintained food safety standards and hygiene
protocols during preparation and service
● Assisted in daily operations: restocking supplies, portioning food, cleaning workstations, and preparing for health inspections
● Supported front-of-house coordination during busy shifts, ensuring timely service and smooth customer interactions
● Contributed to team efficiency through clear
communication and reliable execution of opening
and closing duties
EDUCATION
J. P. Taravella High School
2006 - 2010
High School Diploma
Veterinary Receptionist/Technician – Aycock Veterinary Clinic, Davie, FL
February 2022 – September 2024
● Responded to client inquiries regarding pet health concerns, vaccination records, medications, and
follow-up care via phone, email, and in-person
interactions
● Maintained accurate communication between clients, specialists, and pharmacies by sending lab results, coordinating appointments, and facilitating
prescription requests
● Collected and handled biological samples in
compliance with safety protocols, including proper management of hazardous materials and sharps
● Provided administrative and procedural support for domestic and international pet travel: updated
vaccinations, arranged parasite screenings, and
processed titer testing documentation
● Delivered compassionate client service while
managing scheduling systems, patient files, and
multi-channel communication in a fast-paced clinic environment
● Collaborated with veterinary staff to ensure smooth clinic operations and seamless client experiences
Barista – Lady & The Mug, Coral Springs, FL
January 2020 – January 2022
● Followed detailed opening and closing checklists, communicating supply needs to the owner and
ensuring operational readiness
● Trained new team members on sanitation practices, food safety protocols, and service standards to
maintain a clean and compliant workspace
● Delivered exceptional customer service throughout each transaction, fostering a welcoming environment and personalized guest experience
● Prepared specialty beverages to order with precision, incorporating latte art and adhering to ticket times and client preferences
● Collaborated with shop owners to plan and promote events aligned with brand mission— “Using coffee as an excuse to do good”—enhancing community
engagement
Catering & Delivery Coordinator – Carrabba’s Italian Grill, Fort Lauderdale, FL
March 2017 – January 2020
● Oversaw coordination of catering orders, including client communication, scheduling, packaging logistics, and delivery execution
● Managed order tracking and documentation to
ensure timely and accurate fulfillment of high-volume requests
● Served as the primary point of contact for clients and vendors, delivering exceptional service and resolving concerns with professionalism
● Collaborated with internal teams to promote
off-premise marketing and catering services across social media and community events, increasing brand visibility and customer engagement
● Maintained inventory and supply lists and
communicated restocking needs to vendors and
managers
● Supported event preparation and setup, ensuring
compliance with food safety protocols and client
expectations
● Developed and streamlined organizational systems for client records, delivery schedules, and promotional materials
Contact this candidate