Versatile Production and Customer Service Associate
Resume:
PROFESSIONAL SUMMARY
Motivated employee learns quickly in fast-paced, high-volume
environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. EXPERIENCE
Production Worker, 01/2022 - Current
Glovis, Montgomery, AL
Cashier/Customer Service, 07/2021 - 01/2022
Gas Express LLC, Montgomery, AL
Guest Service Agent, 02/2019 - 07/2021
Sonesta International Hotels, Montgomery, AL
Montgomery, AL 36116
**********@*****.***
HIGHLIGHTS
ERIKA MEANS
Operate machinery and tools to assemble automotive components efficiently.
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Ensure product quality by conducting regular inspections and testing.
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Collaborate with team members to maintain a safe and organized workspace.
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• Use equipment properly to avoid workplace hazards or injuries. Maintain cleanliness of workstations, contributing to a well- organized work environment for increased productivity.
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• Organize work to meet demanding production goals.
• Customer service,scheduling,cleaning,stocking
Processed cash and credit transactions efficiently, ensuring accuracy in daily sales.
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Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
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Maintained clean and organized checkout area, promoting a positive shopping environment.
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Trained new cashiers on register operations and customer service best practices.
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Collaborated with team members to streamline checkout procedures, reducing wait times.
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Monitored inventory levels at point of sale, alerting management to restock needs.
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Resolved customer complaints promptly, maintaining store reputation for quality service.
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Ensured a safe and clean environment for the client by performing light housekeeping duties regularly.
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• Customer service
• Microsoft Office
• Cash register
• Leadership
• Workplace cleanliness
• Product packing
• Product packaging
• Heavy lifting
• Custodial experience
• Attention to detail
• Hotel experience
• Sales
• Retail management
• Laundry
• Front desk
• Commercial Cleaning
• Cooking
• Restaurant experience
• Supervising experience
• Organizational skills
• Management
• Communication skills
• Cash handling
• Night audit
• Food Service
Housekeeping Supervisor, 05/2012 - 02/2019
Holiday Inn, Montgomery, AL
EDUCATION
High School Diploma, 05/1999
Sidney Lanier High School - Montgomery, AL
CERTIFICATIONS
PERSONAL INFORMATION
Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
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Enhanced client satisfaction by providing exceptional housekeeping and organizational services.
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Aided in maintaining a clean and safe working environment through diligent housekeeping practices onsite.
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Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
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Maintained a clean and welcoming environment by overseeing housekeeping tasks and addressing maintenance issues promptly.
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Supervised daily housekeeping operations, ensuring cleanliness and adherence to brand standards.
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Trained and mentored staff on efficient cleaning techniques and safety protocols.
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Developed schedules for housekeeping team, optimizing labor resources for peak occupancy periods.
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Conducted regular inspections of guest rooms and public areas, maintaining high quality standards.
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Implemented inventory management system for cleaning supplies, reducing waste and improving efficiency.
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Addressed guest concerns promptly, enhancing overall satisfaction with housekeeping services.
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Collaborated with maintenance department to resolve issues impacting room readiness and guest comfort.
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Analyzed workflow processes to identify areas for improvement, increasing team productivity and effectiveness.
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• Food Handler Certification
• Professional In Human Resources
• SHRM Certified Professional
• Willing To Relocate: Anywhere
• Availability: Anywhere
• Hospitality
• Performance management
• Culinary experience
• Math
• Teamwork
• Phone etiquette
Contact this candidate