Seeking Remote CS or Chat Support

Sellassie Gordon

Ph: 602-***-**** Email: ********@******.** Phoenix, AZ

Objective: Seeking employment where I can utilize my skills and knowledge for the growth of a company. Skills: Typing (55 wpm), Sales, Customer Service, Marketing, Microsoft Excel, Word, Access, Powerpoint, QuickBooks, SequeL, Cybersecurity, Mortgages, Mortgage Underwriting (FHA, VA, FHA DE). Employment History

Toyota Internet Sales Manager

05/2020 - 10/2020 - Big Two Toyota - Phoenix, AZ - 480-***-****

Generated new business by managing a portfolio of internet leads, creating appointments with customers, demonstrating vehicles, and securing sales. Collaborated with team members on product launches and promotional events to maximize sales results. Interviewer

03/2018 - 07/2018 - Mcguire Research - Las Vegas, NV

Administered interviews by following scripts and using appropriate interviewing techniques and protocols. Conducted political and other surveys.

BMW Internet Sales Manager

03/2016 - 07/2017 - Chapman BMW on Camelback - Phoenix, AZ - 602-***-****

Assisted customers with inquiries regarding online inventory. Sold BMW vehicles by understanding and demonstrating characteristics, capabilities, features, and by qualifying buyers and closing sales. Toyota Saleserson

06/2015 - 12/2015 - Bell Toyota - Phoenix, AZ

Assisted customers with inquiries regarding onsite inventory. Sold vehicles by understanding and demonstrating characteristics, capabilities, features, and by qualifying buyers and closing sales. Business Development Associate

10/2014 - 06/2015 - Vuria Creative Technology - Phoenix, AZ

Built relationships with existing customers to facilitate repeat business and referrals. Spoke with and analyzed client profiles on their web-presence, google's new algorithm, mobile optimization and more; to secure a business sales meeting.

Independent Travel Agent (Sunshine Vacations)

07/2018 - Present - Las Vegas Mini-Vacation Sales - Las Vegas, NV

Created itineraries for clients based on customer interests, budgets, and availability. Sold mini-getaway vacation packages.

Education History

1999 Presbyterian Boys Senior Secondary School - Diploma in Science Cyber Security Certified (Coursera) Quickbooks Certified Mortgage Underwriter Certified (FHA Online University) Tax Preparation (Liberty Tax)

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