Seasoned Networking & Systems Technician
Resume:
Lester Johnson
Computer Networking
Houston, TX *7092
******************@*****.***
Eight years of experience in interior communications systems maintenance, Gyrocompass and navigation systems operations, audio and visual systems including announcing systems, sound power phones and LAN, and alarm systems. Excellent troubleshooting and diagnostic repair skills. Authorized to work in the US for any employer
Work Experience
Customer Engineer
NCR Atleos-Houston, TX
September 2023 to Present
The Customer Engineer (CE) is the owner of customer incidents as assigned. The Customer Engineer will make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders. The Customer Engineer will also assist in site preparation--including installation of cable, staging of equipment, and minor testing of equipment. The Customer Engineer may also perform required modular swaps and unit replacements or perform preventative maintenance services. The Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower. The Customer Engineer will have ownership of the customer problems or incidents until the situation has been resolved to the customer’s satisfaction and/or within the parameters of the agreed upon Service Level Agreement
(SLA).
Assembly Technician
Corestaff-Teledyne-Houston, TX
March 2011 to June 2012
• Assembly tech performs assembly, and repair of towed arrays. Duties include, but not limited to gluing, lacing, testing (using multi-meters and meggars) of wires in different types of towed arrays. Wire stripping, crimping, reading and understanding schematics. Communication and interpersonal skills used to meet with customers if needed.
• Certified IPC Specialist (CIS) IPC-A-610, J-STD-001 Work Center Supervisor
U.S. Navy
September 2001 to July 2009
Extensive experience in progressively responsible positions of all aspects of maintenance, troubleshooting and repair of U.S. Navy Alarm and indicating systems, UQN-4 Fathometer, Tactical Air and Navigation Antenna Controller (TACAN), Voyage Management System (VMS). Isolated and repaired malfunctions in common electronic circuits. Supervised 2-14 personnel as Work Center Supervisor while assigned to USS Harry S. Truman, and USS Dwight D. Eisenhower. Maintenance Technician
• Highly skilled maintenance technician and craftsman with 8 years of hands-on and supervisory experience in the maintenance and repair of WSN-2 Stabilized Gyrocompass, WSN-5 Inertial Navigation Set, AN/WSN-7 Ring Laser Gyro.
• Operated and repaired voice interior communications systems, alarm systems, ships control systems, plotting systems, and entertainment systems.
• Operated electronic test and metering equipment including multimeter, voltmeter, ohmmeter, and megger. Inspected, tests, maintained, charges, and replaced batteries; repaired components of general announcing systems, and sound- powered telephone systems.
• Complimented for drive and versatility by the chain of command. Qualifications/Achievements
• Enlisted Surface Warfare Specialist; Enlisted Aviation Warfare Specialist; Chief Auxiliary Operator/In port Engineering Watch;
• Basic Damage Control; Chief Electrical Watch; Advance Damage Control; Repair Party Electrician; Load Center Rover;
• Divisional Damage Control Petty Officer (DCPO).
Education
Associate's degree in Computer Networking
Lone Star College System - Houston, TX
March 2018 to May 2022
Skills
• Customer service
• Excel
• Lan
• Ms office
• Word
• Firewalls
• Networking
• Vm
• Cisco
• Vmware
• IPC 610
• Microsoft Windows
• Microsoft Windows Server
• WAN
• Schematics
• Technical Support
• DHCP
• Driving
• English
• Microsoft Excel
• Software troubleshooting
• Computer networking
• Flexibility
• Reliability
• Team Work
• Problem-solving
• TCP/IP
• Help Desk
• Microsoft Office
• IT support
• Network Support
• Linux
• DNS
• Operating Systems
• Ethernet
• Network Monitoring
• Communication skills
• Sales
• Bus driving
• School bus driving
• Shuttle driving
• Motor coach
• Computer networking
• Schematics
• IPC 610
• Telecommunication
• Project management
• Technical support
• Operating systems
• IP networking
• Remote access software
• Computer science
• Heavy lifting
• Computer hardware
• Mobile devices
• Low voltage
Military Service
Branch: United States Navy
Rank: E-5
Certifications and Licenses
A+ Certified
Network +
Commerical Drivers License
April 2021 to April 2026
Commercial Driver License with hazmat and tanker endorsements Passenger Endorsement
CDL B
CDL C
CompTIA A+
Driver's License
Comptia Security +
July 2024 to July 2027
Cybersecurity certification
Assessments
Technical support — Proficient
March 2023
Performing software, hardware, and network operations Full results: Proficient
Work style: Conscientiousness — Proficient
November 2022
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Attention to detail — Proficient
June 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Sales skills — Proficient
October 2022
Influencing and negotiating with customers
Full results: Proficient
Delivery driver — Proficient
November 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Bookkeeping — Proficient
February 2023
Calculating and determining the accuracy of financial data Full results: Proficient
Technical support — Proficient
June 2022
Performing software, hardware, and network operations Full results: Proficient
Administrative assistant/receptionist — Proficient June 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Technical support: Customer situations — Proficient August 2021
Responding to technical support situations with sensitivity Full results: Proficient
Customer focus & orientation — Proficient
October 2022
Responding to customer situations with sensitivity Full results: Proficient
Basic maintenance and repair — Proficient
August 2023
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Technical support: Customer situations — Proficient October 2022
Responding to technical support situations with sensitivity Full results: Proficient
Warehouse safety — Proficient
June 2023
Using safe practices in a warehouse setting
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient August 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Work motivation — Proficient
August 2021
Level of motivation and discipline applied toward work Full results: Proficient
Verbal communication — Proficient
June 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Mechanical knowledge — Proficient
August 2023
Understanding and applying mechanical concepts and processes Full results: Proficient
Work style: Reliability — Proficient
August 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Data entry: Attention to detail — Proficient
February 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
February 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
TECHNICAL SKILLS SUMMARY
Networking & Infrastructures Configure OS Win 7/8/XP/Vista MS Office: Word/Excel Customer Service Install, Upgrade & Remove hardware/software Media, Firewalls & Servers Troubleshoot networks, laptops and desktops LAN, WAN, VM Ware
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