Remote Customer Support Specialist Candidate
Resume:
Lisette Piper
480-***-**** *************@*****.*** Mesa, AZ 85210
SUMMARY
Dynamic professional with a proven track record at Ricoh, adept in Microsoft Office and skilled in problem-solving. Expertise in client assessment and providing individualized support, demonstrating exceptional time management and teamwork. Achieved streamlined processes and improved productivity through meticulous data entry and administrative support. SKILLS
• Collections software • Credit and collections
• Debt recovery expertise • Delinquency management
• Collections • Payment processing
• Payment posting • Payment acceptance
• Account management • Account review
• Compliance adherence • Compliance awareness
• Skip tracing • Skip tracking
• Dispute resolution • Customer management
• Call center experience • Inbound call handling
• Record keeping • Data Entry
• Entry efficiency • Microsoft Excel
• Spreadsheets • Financial literacy
• Problem Solving • Time management
• Attention to detail • Leadership
• Plan development • Plan coordination
• Plan management • Negotiation skills
• Strong negotiation skills • Persuasion skills
• Persuasion techniques • Goal orientation
• Goal-oriented mindset • Relationship building
• Empathy skills • Active listening
• Communication skills • Conflict resolution
• Problem solving • Goals and performance
• Collections • Call center background
• Conflict resolution
EXPERIENCE
Collections Coordinator, Customer Service, Global Lending Services LLC, July 2025-March 2026 Tempe, Arizona
• Managed collection accounts, ensuring timely payments and resolving customer disputes.
• Managed customer accounts to ensure timely collections and updates.
• Negotiated payment plans with customers to facilitate timely account resolution. Coordinated communication between clients and internal departments, enhancing operational efficiency.
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• Resolved customer inquiries regarding payment plans and account status efficiently. Resolved escalated customer complaints in a professional manner while maintaining compliance standards.
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• Maintained detailed records of collection activity and account information.
• Monitored customer accounts to identify overdue payments.
• Updated account status and maintained accurate records of all collection activities.
• Reviewed account documentation to verify accuracy and compliance with policies.
• Conducted regular audits of accounts to identify discrepancies or issues promptly.
• Utilized collections software and databases for efficient account management.
• Provided guidance to team members regarding collections policies and procedures.
• Trained new team members on collection procedures and system usage. Provided training and guidance to new collections staff on best practices and company policies.
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Established relationships with external debt collectors for assistance in collecting unpaid balances.
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Communicated effectively with internal departments regarding status updates and resolution of customer inquiries or complaints.
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Arranged for debt repayment and established repayment schedule based on customer finances.
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• Negotiated credit extensions to assist customers in paying overdue accounts.
• Processed payments over phone and set up recurring drafts.
• Received payment and posted to appropriate customer accounts.
• Notified customers of delinquent accounts with an attempt to collect outstanding amounts.
• Completed skip traces on customers failing respond to collection efforts.
• Conducted research on customers to ensure accurate contact information was on file.
• Utilized various software programs such as Microsoft Office Suite for daily tasks.
• Met demands of busy collections group by performing high volume of daily calls.
• Located and monitored overdue accounts using billing system to begin collections process.
• Prepared documentation required for collection and repossession activities. Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
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• Collaborated with management to analyze account delinquency issues.
• Monitored aging reports to prioritize collection efforts on overdue accounts.
• Ensured compliance with federal and state collections laws and regulations.
• Utilized various communication channels to contact debtors and negotiate settlements. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
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• Ensured compliance with federal and state collections laws and regulations. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
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Group Home Staff Member, Legend DDD services, December 2023-October 2024
• Supported special needs adults and children in daily tasks and routines.
• Administered medication and completed medication administration records.
• Recorded daily activities and client behaviors.
Facilitated recreational outings for clients to enhance social engagement and community integration.
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• Facilitated client participation in activities.
• Monitored client behavior, enforcing safety protocols to ensure a secure environment.
• Developed relationships with families to strengthen communication and support for clients.
• Performed individual assessments to identify and address resident concerns. Senior specialist order management, Ricoh, November 2012-July 2024 Facilitated sales organization in generating high-quality, profitable orders through process optimization.
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Coordinated configuration, delivery, contact set-up, and billing processes to streamline order fulfillment.
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Monitored compliance of sales representatives with processing steps to ensure accuracy in order generation.
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Senior lease administrator, CBS, January 2004-May 2012 Created detailed reports on key performance indicators for senior leadership review to inform decision-making.
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Provided administrative support for multiple markets including composing, typing correspondence and reports, reviewed and processed monthly lease payments.
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• Reviewed, entered lease data with extreme accuracy. Maintained organized electronic lease database and physical lease files to facilitate easy data retrieval.
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• Produced monthly financial statements to track budget allocations and expenditures. Created all spreadsheets applicable to the Real Estate Department which streamlined processes and improved productivity.
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Utilized excellent problem-solving skills to troubleshoot complex issues and devise innovative solutions.
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Leveraged technical proficiency in Microsoft Office Suite applications such as Word, Excel, Outlook.
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CERTIFICATIONS
AA+
LANGUAGES
English, Native/Bilingual
EDUCATION
Graduate Certificate
Business Finance, Lawton Business College, Hayward, CA February 1990 High School Diploma
Berkeley High, Berkeley, CA January 1985
Some College (No Degree)
Accounting, Merritt College, Oakland, CA
REFERENCES
References available upon request.
Contact this candidate