Flooring Specialist & Project Manager

Eric J. Resendes

Attleboro, MA ***** 508-***-**** **********@*****.***

Professional Summary

Experienced and versatile professional with a strong background in flooring installation, sales, customer service, and Professional Experience

Owner / Flooring Specialist

Bristol Floors LLC Attleboro, MA 2020 – Present

• Provide expert flooring installation services as a licensed and registered contractor in MA

• Oversee client relations, material sourcing, project planning, and team coordination

• Maintain high customer satisfaction and drive referrals through quality craftsmanship Store Relations & Project Manager

4 Seasons Carpet Workshop MA 2014 – 2020

• Managed commercial flooring projects and store relationships

• Scheduled and supervised installation crews, maintained inventory, and coordinated logistics Sales Associate

Starwood Hotels Phone Sales (Sheraton Brand) 2007 – 2008

• Handled inbound hotel reservations and sales

• Provided exceptional customer service and exceeded booking targets Flooring Installer

West Floor Covering Pembroke, MA 1997 – 2014 (on and off)

• Installed various types of flooring in residential and commercial properties

• Worked independently and in teams on high-volume projects Salesman

Auto Dealership MA 2004 – 2005

• Consistently ranked in top 3 in sales, named Salesman of the Month (November)

• Excelled in customer engagement and closing deals Server / Event Staff

Fall River Country Club Fall River, MA Weekends, Part-time

• Provided service for weddings and formal events

• Assisted with banquet setup, guest service, and coordination Lance Corporal (Reserves)

United States Marine Corps Otis Air Force Base / Camp Edwards 1996 – Early 2000s

• Member of 1st Battalion, 25th Marines

• Attended School of Infantry, Camp Geiger, NC

Education & Training

• B.M.C. Durfee High School Fall River, MA (Graduated 1996)

• Old Colony Trade & Technical School Oil Burner License & 125-hour Plumbing/Heating Course (Graduated 2000)

• Bristol Community College Coursework in 19981999

• Google IT Support Professional Certificate 2021

• Serve Safe Certification CCRI, 2024

• School of Infantry Camp Geiger, NC, 1997

Certifications & Licenses

• Home Improvement Contractor Registration State of Massachusetts

• Oil Burner License (expired or current?)

• Serve Safe Certified

Skills

• Flooring Master Mechanic

• Customer Service & Sales

• Project & Crew Management

• Light Plumbing & Carpentry

• Construction Knowledge

• Leadership & Communication

• IT Fundamentals

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