Versatile Help-Desk and Customer Care Pro

Luke Nichols

Education

High School Diploma

Certifications

Certified Level 2 Security Guard — December 2024 to Present Professional Experience

Assistant General Manager (AGM) — LA Fitness (January 2026 – Present) Oversee daily operations, staff coordination, customer service standards, and issue resolution. Support sales performance, process adherence, and team efficiency in a high-volume environment. Front Desk Associate — LA Fitness (February 2024 – January 2026) Provided front-line customer support, handled member concerns, maintained system accuracy, and ensured consistent service quality in a fast-paced setting.