Administrative Finance & Operations Specialist

AMANDA BAKER

Sherman, TX ***** 832-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented Administrative Professional with a strong background in accounts receivable, credit management, and business operations. Proven track record of improving cash flow, resolving complex billing discrepancies, and maintaining high levels of customer satisfaction. Versatile communicator with experience in both corporate office environments and healthcare settings.

PROFESSIONAL EXPERIENCE

Reynolds Electric & HVAC Sherman, TX Credit & Collections / Accounts Receivable Administrator Dec 2023 – April 2026

● Managed the full-cycle accounts receivable process, ensuring timely collection of payments and reducing delinquent accounts.

● Evaluated customer creditworthiness and established credit limits to minimize financial risk.

● Resolved billing discrepancies and payment disputes through diligent research and effective communication with clients.

● Maintained accurate financial records and aging reports to support healthy company cash flow.

Clear Path Home Health Denison, TX Home Health Aide April 2023 – Dec 2023

● Provided high-quality personal care and mobility assistance to clients with chronic conditions.

● Managed medication reminders and meal preparation while ensuring a safe, clean home environment.

● Promoted patient dignity and well-being through compassionate, one-on-one support and clear communication with families.

Linmark Communications Denison, TX Business Assistant July 2022 – April 2023

● Coordinated daily office operations, including scheduling, filing, and data entry to ensure departmental efficiency.

● Assisted with basic bookkeeping tasks and processed incoming correspondence.

● Liaised between departments to streamline project workflows and improve internal communication.

Provider Business Partners Howe, TX Medical Collections Specialist Feb 2020 – July 2022

● Managed high-volume medical debt recovery while maintaining strict compliance with HIPAA and FDCPA regulations.

● Collaborated with insurance providers to resolve claim denials, underpayments, and billing errors.

● Negotiated payment plans with patients and third-party payers to recover outstanding balances.

● Utilized medical billing software to document all collection efforts and update patient account statuses accurately.

EDUCATION

Lone Star College Kingwood, TX Associate of Applied Science in Business Management SKILLS & CERTIFICATIONS

Technical Skills:

● Financial: QuickBooks (Certified), Basic Bookkeeping, Accounts Receivable, Credit Evaluation.

● Software: Microsoft Office Suite (Expert Excel/Word), Google Workspace, CRM Systems.

● Operations: Project Management Tools, Video Conferencing, Office Equipment Management.

Professional Certifications & Training:

● Leadership Development & Supervisory Skills Training

● Conflict Resolution & De-escalation

● Coaching, Mentoring, and Team Building Workshops Languages: English

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