Entry-Level IT Support Specialist

HINA KHAN

Westfield, IN 317-***-**** ****.****.**.****@*****.*** www.linkedin.com/in/hina-khan-045aa73b2/ PROFESSIONAL SUMMARY

CompTIA A+ certified entry-level IT Support professional with hands-on knowledge of troubleshooting, Microsoft 365, and basic networking. Strong customer service and communication skills with experience supporting users in fast-paced environments. Eager to apply technical skills and grow in a Help Desk or IT Support role.

TECHNICAL SKILLS

Hardware: PC Maintenance, BIOS/UEFI, Troubleshooting Operating Systems: Windows, Linux, macOS, Command Line Tools Networking: TCP/IP, DNS, DHCP, Routers, Switches

Security: Firewalls, Antivirus, Endpoint Protection Virtualization: Virtual Machines, Hyper-V, VMware

Mobile Devices: Android, iOS Configuration and Troubleshooting CERTIFICATES

CompTIA A+ Core 1: 220-1201, Core 2: 220-1202 April 2026 IBM SkillsBuild Cloud Computing Fundamentals April 2026 EDUCATION

Per Scholas IT Support Program Indianapolis, IN Expected Completion May 2026 University of Karachi Bachelors of ARTS in Criminology Karachi, Pak January 2014- January 2016 PROFESSIONAL EXPERIENCE

Kiddies Academy Westfield, IN April 2025 - January 2026

● Supervised 10–15 children daily in a structured classroom environment, ensuring safety and reducing incidents.

● Planned and implemented educational activities, improving children’s participation and learning outcomes.

● Maintained a clean and organized classroom, creating a safe and efficient learning environment.

● Communicated with parents regarding progress and behavior, strengthening trust and engagement.

● Managed multiple tasks simultaneously in a fast-paced environment, ensuring smooth daily operations.

● Identified and resolved minor issues quickly, minimizing disruptions in classroom activities. IGL Foreign Education Firm Karachi, Pakistan August 2021- February 2024

● Managed daily branch operations and supervised a team of 20-25 staff, ensuring efficient workflow and productivity.

● Handled 20+ customer inquiries daily, resolving issues and improving customer satisfaction.

● Trained and mentored new employees, reducing onboarding time and improving team performance.

● Implemented process improvements, increasing operational efficiency and reducing delays.

● Maintained client records and documentation, ensuring accuracy and compliance.

● Demonstrated leadership and decision-making skills, supporting business operations and team success.

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