Administrative Professional with Client Focus

Lea Stone

Venice, FL **********@*****.*** 352-***-****

Professional Summary

Administrative and customer service professional with 15+ years of experience supporting fast-paced office operations, coordinating schedules, managing client communications, delivering high-quality client care, managing payments, and ensuring smooth day-to-day workflows. Proven ability to adapt across industries, including healthcare, service, and small business environments. During a recent family-focused chapter, took the initiative to complete insurance licensure and took on flexible client-facing and administrative work while building independent business experience. Now seeking a stable, long-term administrative role where strong organization, professionalism, and people skills can add immediate value. Core Skills

Administrative & Operations: Scheduling & Calendar Management • Office Coordination • Records Management • Data Entry • Documentation • Front-Desk Operations Customer & Client Support: Customer Service • Client Relations • Phone & Email Communication • Issue Resolution Specialized: Payment Processing • Billing Support • Patient Intake • Insurance Verification • HIPAA Awareness Professional Experience

Independent Administrative Support / Household Manager – Venice, FL (Sep 2023 – Present)

• Managed household operations including scheduling, budgeting, and logistics coordination.

• Completed Life & Health Insurance licensure, demonstrating initiative and ability to master regulated material.

• Provided administrative and client-facing support in flexible roles, handling scheduling, documentation, and payments across multiple environments.

• Took on short-term, flexible roles in insurance, wellness, and showroom sales, building additional experience in consultative communication, customer support, scheduling, and payment processing. Project Coordinator / Office Administrator – Sunshine Electrical Services (Venice, FL) (Sep 2021 – Sep 2023)

• Managed scheduling, dispatch, and routing for approximately 20 technicians across multiple concurrent projects.

• Managed high-volume customer communication, including service inquiries, job updates, and issue resolution.

• Processed payments and maintained accurate job and financial records.

• Maintained accurate, well-organized project documentation to support efficient workflow and on-time project execution.

Front Desk Receptionist / Administrative Assistant – Taylor Chiropractic (Venice, FL) (Jan 2021 – Sep 2021)

• Managed high-volume front desk operations including scheduling, patient intake, and payment processing.

• Processed payments and maintained accurate financial records.

• Handled phones and patient communication professionally. Receptionist / Patient Coordinator – Paradise Dermatology (Englewood, FL) (Apr 2017 – Sep 2020)

• Scheduled appointments, verified insurance, and supported patient intake processes in a high-volume environment

• Managed front desk communication, maintained records, and ensured smooth daily office operations. Licenses & Certifications

Life & Health Insurance License • CPR & First Aid Certified

Contact this candidate