Care Coordinator with 10+ Years of Healthcare Experience

Vanessa Cox, Care Coordinator

Raleigh, 919-***-****, ***.********@*****.***

SUMMARY Dedicated Care Coordinator with over 10 years of experience in healthcare administration and patient support. Proven ability to manage individualized care plans, facilitate communication, and guide patients through financial resources and insurance navigation. Skilled in benefits investigation, prior authorization, and maintaining meticulous patient records. Eager to leverage expertise in ensuring compliance and coordinating essential services to enhance patient outcomes at your organization.

WORK EXPERIENCE

Care Coordinator (Contract)

Aston Carter / Valeris

03/2025 – 04/2026

Developed and managed individualized care plans tailored to patient needs. Facilitated seamless communication among patients, healthcare providers, and support teams.

Guided patients in navigating financial resources, understanding insurance coverage, and accessing affordability programs.

Maintained meticulous patient records and diligently tracked progress throughout care.

Ensured strict adherence to program policies and healthcare regulations. Case Manager (Contract)

Aston Carter

12/2023 – 03/2025

Orchestrated care coordination between healthcare providers, pharmacies, and insurance companies.

Executed benefits investigations and confirmed coverage details before service delivery.

Managed the prior authorization process and appealed any denied claims. Performed comprehensive utilization reviews and supported medication savings initiatives.

Patient Care Coordinator

Raleigh Radiology

02/2021 – 11/2023 Raleigh

Scheduled radiology appointments and validated necessary authorizations. Collected patient copays and deductibles while ensuring the accuracy of patient records.

Verified insurance coverage and physician orders prior to scheduling and service delivery.

Delivered frontline patient support and coordinated essential services. Financial Care Counselor

Duke University

Resolved insurance claim denials and rejections to facilitate payment. Verified patient benefits and secured necessary authorizations for treatments.

Assisted uninsured patients by identifying and applying for financial assistance options.

Educated patients comprehensively on their insurance coverage, billing procedures, and payment options.

Medical Assistant

Duke University Hospital

10/2005 – 11/2017

Managed patient records, appointment scheduling, and follow-up care within the EPIC system.

Supported physicians during examinations, EKGs, and various diagnostic procedures.

Performed phlebotomy services for patients undergoing anticoagulation therapy.

Verified medication authorizations and confirmed insurance information for patient treatments.

EDUCATION

Strayer University

Bachelor of Science, Healthcare Administration

Raleigh

Branford Hall Career Institute

Associate Degree, Certified Medical Assistant

Excel Academy

Certified Nursing Assistant

Wilby High School

High School Diploma, Business Administration

SKILLS Prior Authorizations (Pharmacy &

Medical)

Benefits Investigation (BI/BV)

Appeals & Denials Management Insurance Verification & Eligibility Utilization Review Support Medication Access & Affordability Programs

EPIC & Salesforce Health Cloud Medical Documentation & Compliance

Backend Processing & Case

Resolution

Remote Workflow & Productivity

Tools

EPIC Salesforce Health Cloud (CLS)

Microsoft Office 365 QuickPath

Rapid Rebate EvinceMed

Patient advocacy Care coordination

Intervention implementation Referral coordination

Patient education Confidentiality

Teamwork Cultural competence

HIPAA compliance Problem-solving

Adaptability Quality Improvement

Remote work skills

Certified Medical Assistant 2002

Medication Technician 2008

DHHS Licensed Administrator – North Carolina 2022

CERTIFICATES

DHHS

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