Customer Success Director - Healthcare Programs Management

BRIDGETTE L. SALGE

Haslet, TX 775-***-**** ******************@*****.***

CUSTOMER SUCCESS DIRECTOR / MANAGER

PROFESSIONAL SUMMARY

Customer Success Director with 10+ years of experience leading teams, scaling customer programs, and strengthening physician and client partnerships. Known for retaining high-value accounts, driving onboarding success, and aligning cross-functional teams across healthcare organizations. Expert in onboarding programs, escalations, revenue support, and customer satisfaction strategy.

LEADERSHIP STRENGTHS

Customer Success Strategy & Enablement • Account Management

Client Onboarding & Implementation • Billing & Payments

Physician Relationship Management • Escalation & Retention

Team Leadership & Training • Cross-Functional Collaboration

CRM Systems • Process Improvement • Sales Enablement

PROFESSIONAL EXPERIENCE

Customer Success Director / Manager — Legacy Medical Consultants Feb 2024–Present

Lead onboarding and implementation of healthcare clients into operational workflows.

Partner with physicians to support program setup and growth.

Manage client payment setup, monitor accounts, and coordinate collections activities.

Collaborate with sales leaders and field partners to drive adoption and reduce churn.

Mentor customer success staff and develop onboarding resources.

Serve as senior escalation point for client issues.

Selected Impact:

Strengthened provider relationships through improved onboarding communication.

Developed standardized onboarding checklists to improve consistency.

Lead HFX Coach / Trainer — Nevro HFX Aug 2020–Feb 2024

Managed patient onboarding and therapy education programs.

Conducted outbound outreach and inbound patient intake.

Trained newly hired coaches on customer engagement and clinical protocols.

Collaborated with physicians and territory sales managers.

Selected Impact:

Helped standardize patient communication scripts.

Recognized as go-to leader for onboarding new staff.

Practice Manager / Medical Assistant — Texas Health Care Feb 2017–Aug 2020

Directed daily healthcare operations with a team of 12.

Oversaw scheduling, documentation, intake, and insurance workflows.

Managed billing, payroll, and reconciliation.

Acted as lead liaison between providers and patients.

Operations Manager — The Soy Group, Inc. Jun 2014–Dec 2016

Oversaw operations, payroll, finance tracking, and client communications.

Maintained internal systems and workflow documentation.

Assisted leadership with reporting and planning.

Earlier Career

Banking Operations & Customer Service Leadership — Bank of America, Henry Schein, Renown Medical Group, Sierra Neurosurgery Group

EDUCATION

Southern New Hampshire University — Business/Marketing

Truckee Meadows Community College — Business/General

LEADERSHIP & COMMUNITY

KSA Soccer — Commissioner

Milestone Church — Women’s Prison Outreach

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