Experienced Auditing & Recovery Specialist with Customer Focus

Hello

I’m Nichole Hernandez

**** ** **** ***

LAKE BUTLER FL, 32054

352-***-**** cell

386-***-**** home

***********@*****.***

Skills

I have extensive customer service background. I have successfully managed retail establishments for six years. I am a very fast paced and multitasked individual. I have computer experience. I love learning new things. I manage and work really well with others, I also love dealing with the public.

Experience

10/2019 – 5/2026

Enterprise Rent-A-Car, work from home – ReExaminer / Recovery

An Enterprise ReExaminer reviews company records, processes, and systems to ensure compliance with regulations, policies, and industry standards. They conduct comprehensive audits, analyze data to identify risks, and focus on efficiency and accuracy.

• Audit & Compliance: Conduct audits of financial records, employee operations, or regulatory requirements to ensure adherence to standards and laws.

• Risk Analysis: Evaluate operational, financial, or strategic risks, providing insights to senior leadership regarding regulatory compliance.

•Reporting: Prepare detailed, high-quality reports summarizing audit findings, identified risks, and recommended improvements.

•Documentation: Review police reports, estimate repair costs, and maintain accurate claim files.

•Communication: Handle high-volume phone calls and emails to secure payments.

•Compliance: Adhere to state, federal, and company regulations regarding claims and privacy.

Recovery

Claims Handling: Evaluate, process, and manage vehicle damage claims from inception to settlement.

Negotiation & Collection: Negotiate with insurance companies, renters, and third parties to recover repair costs or unpaid balances.

Communication: Strong verbal and written communication for effective negotiation.

Negotiation/Sales: Ability to handle objections and settle debts

Organization: Attention to detail to manage multiple files simultaneously.

Technical: Proficiency with Microsoft Office, internet searches, and database management.

Resilience: Ability to work in a fast-paced, high-volume environment.

Claims Analysis: Review damage reports, photos, police reports, and repair estimates to determine liability.

Communication: Strong verbal and written communication skills to negotiate effectively.

Professionalism: Ability to maintain a firm yet professional demeanor with clients.

3/2017-5/2019

Cardinal-great wide, Alachua FL – operations coordinator

Prepare reports for the next day

Prepare paperwork for the next day

Hand out paperwork to truck drivers

Track drivers

Cover loads when needed

All other aspects of running the front office

09/2007- 3/2017

Kangaroo, Gainesville, FL - Store Manager

●Cashier- 3 years.

●Assistant manager 1 year

●Store manager 6 years

●Job duties include all aspects of running retail store.

05/2006-09/2007

Movie Gallery, Gainesville FL. - Shift manager

●Prepared cash deposits frequently opened and closed the store and secured the building.

●Inventory and restock returned movies.

●Balanced cash draws.

● Accurately check in new movie inventory.

10/2003 -12/2005

North FL.Regional Medical Center, Gainesville FL. - Medical Records Technician

●Process patient admission and discharge document.

●Reviewed records for completeness, accuracy, and compliance with regulations.

●Enter data, such as demographics, history ad extent of disease and treatment into computer.

Education

Loften W. Travis High- High school Diploma 2003

References

Christa Abello 352-***-****

Dawn Brewster 386-***-****

Aj Cook 904-***-****

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