Hospitality Professional with Event Focus

GABRIELLA THOMPSON-RIVIERE

Marietta, GA ***** 410-***-**** ***************@*****.***

Professional Summary

Driven hospitality professional with 15+ years of experience in restaurant and banquets. Exceptional customer service, managing multiple tasks simultaneously, and leading high-performing teams. Skilled in restaurant operations, cash handling, and hospitality management. Seeking a remote events coordinator role where I can leverage my expertise in event planning, customer service, and team management. Work Experience

Banquet Supervisor

Marriott Marietta, GA

May 2025 to Present

• Scheduling

• Training

• Delegating task

• Labor reports

• Provided exceptional customer service to guests during banquets, promptly addressing any concerns or special requests

• Collaborated with kitchen staff to ensure accurate delivery of meals and accommodate dietary restrictions or allergies

• Maintained cleanliness and organization of banquet areas throughout the event, regularly clearing plates and glassware from tables

Restraunt Manager

The Dough Roller Ocean City, MD

April 2023 to March 2025

• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner

• Assisted in training new servers on restaurant policies, procedures, and service standards to maintain consistent quality of service

• Coordinated with host/hostess team to manage waitlist efficiently during peak hours while ensuring optimal guest flow

• Bartending

• Opened the store

Waitress

Seacrets Ocean City, MD

April 2022 to October 2022

• Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service

• Collaborated with team members to create a positive dining experience for guests by assisting with table setup, refilling drinks, clearing plates, and resetting tables

• Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures

• Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times Banquet Manager

The Princess Royale Ocean City, MD

September 2021 to February 2022

• Set up banquet rooms according to event specifications, ensuring all tables, chairs, and decorations are arranged properly

• Provided exceptional customer service to guests during banquets, promptly addressing any concerns or special requests

• Efficiently served food and beverages to guests in a timely manner, maintaining high standards of presentation and quality

• Managed multiple tasks simultaneously during busy events, including serving multiple tables and assisting with event setup/cleanup

• Worked closely with event planners to execute their vision for each banquet, ensuring all details were implemented correctly

Banquet Server/Bridal Attendant

Willow Oaks Country Club Richmond, VA

May 2016 to December 2021

• Responsible for schedule of bridal events (BEO)

• Beverage cart attendant on golf course

• Cashier at pool cafe

• Bartending

• Provided exceptional service to guests during banquets and special events, ensuring a memorable dining experience

• Efficiently set up banquet rooms according to event specifications, including table arrangements, decorations, and audiovisual equipment

• Followed all safety protocols and guidelines when handling food items and operating equipment Restaurant Manager

Port 251 Rehoboth Beach, DE

March 2021 to September 2021

• Oversaw daily operations of a busy restaurant, ensuring smooth and efficient service

• Managed a team of XX staff members, providing training, coaching, and performance evaluations

• Conducted regular meetings with staff to communicate goals, provide feedback, address issues or challenges Restaurant Manager

The Angler Ocean City, MD

May 2020 to October 2020

• Conducted interviews, hired and trained

• Oversaw daily operations of a busy restaurant, ensuring smooth and efficient service

• Developed and implemented standard operating procedures to improve efficiency and consistency in service delivery

• Maintained high standards of cleanliness, sanitation, and safety throughout the restaurant

• Created employee schedules to optimize staffing levels while meeting business demands Assistant Manager

Chick-fil-A Restaurants Ocean City, MD

June 2012 to February 2016

• Assisted in the management of daily operations, ensuring smooth and efficient workflow

• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity

• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage

• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times

• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies

Education

Hospitality Management (Master's degree)

Morgan State University Baltimore, MD

January 2023 to May 2024

Hospitality Management (Bachelor's degree)

Virginia State University Petersburg, VA

May 2016 to December 2018

Bachelor's degree

Upper secondary education

Bachelor of Science

Skills

Retail management General management Marketing Conflict management Problem-solving Budget management Senior leadership Sales Amusement facility food and beverage service Hotel and accommodations guest check-out Culinary Experience Quick service & fast food restaurant Shift management Guest services Communication skills Inventory management Basic math Decision making Budget control Microsoft Excel Cash handling Sales experience within hospitality industry Food server experience Hospitality Employee relationship building Events management Supervising experience Quality assurance Toast POS Hospitality management Food hygiene Conflict resolution Cross-selling Catering Staff scheduling Training Food allergen management Baking POS Bar Order entry Restaurant experience Aloha POS Bar management Contracts Customer complaint resolution Multitasking Team development Research Computer operation Banquet experience Customer service Cashiering Customer relationship management Event planning Cash register Food service Proper food storage Collaboration Revenue growth Employee engagement Complaint handling Food service inventory management Managing hospitality teams Cocktail experience Mentoring Food handling Thai cuisine Cost control Team management Fundraising Operations management Casual dining experience Restaurant management Leadership Numeracy Time management Event assistant experience Beer knowledge Interpersonal skills Serving Forecasting Staff development Food industry Delegation Training & development Strategic planning Organizational skills Business development Teamwork Cooking Customer relationship building Recruiting Leadership development Relationship building Food safety management Hiring Budgeting Customer satisfaction surveys Cost management Greeting customers POS systems Food safety Food & beverage industry Asian cuisine Food service management Management Client services Fine dining experience Bussing Analytics Microsoft Outlook Upselling Attention to detail Hotel and accommodations guest check-in Interviewing Team leadership Languages

English

Links

http://www.linkedin.com/in/gabriella-thompson-riviere-3711bb263 Certifications and Licenses

Driver's License

ServSafe Alcohol Certification

Additional Information

Authorized to work in the US for any employer

Contact this candidate