Remote Data Entry & Customer Service Specialist

Nichole Culberson

Rossville, GA • 423-***-**** • ***************@*****.***

Remote Data Entry & Customer Service Specialist

Experienced Remote Data Entry and Customer Service Specialist with a proven track record of accuracy and efficiency in managing data and delivering exceptional customer support. Skilled in utilizing advanced data entry software and CRM systems to ensure data integrity and streamline processes. Demonstrates strong problem-solving abilities and excellent communication skills, effectively managing customer inquiries and resolving issues promptly. Adept at working independently in remote settings, maintaining confidentiality, and meeting strict deadlines. Committed to enhancing customer satisfaction and operational efficiency through meticulous attention to detail and proactive service delivery. WORK EXPERIENCE

Toyota North America • Chattanooga • 09/2023 - Present Auto Body Technician

Startek • Greenwood Village • 05/2020 - 08/2023

Remote Customer Service Agent

• Repairs vehicles per estimate and according to manufacturer standards

• Check parts against estimate and ensures proper parts are ordered and received

• Notifies management of any additional repairs needed

• Documents any additional parts and labor required to perform a satisfactory repair Notifies management of any difficulties or problems that may prevent a quality job from being performed or cause a change in the promised time

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Maintains and wears all required safety and personal protective equipment; including respirator, in the manner recommended by the equipment manufacturer

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Complies with all laws and regulations pertaining to paint, thinners and other hazardous materials

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• Reports any deviations to management

Demonstrates behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors.

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• Effectively managed a high-volume of inbound calls Addressed & resolved customers complaints empathetically and professionally in a timely manner

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• Accurately documented, researched and resolved customer issues

• Met and Exceeded service and quality standards every review period

• Defused volatile customer situations calmly & courteously

• Being an active listener with a positive tone and strong conversational skills River City Renovations • Chattanooga • 01/2015 - 05/2020 Lead Painter

Alberts Refinishing • Rossville • 01/2007 - 01/2015 Admin

ADT Security Services • Chattanooga • 02/1998 - 12/2006 Customer Retention Rep

EDUCATION

Associate in Science (A.S.)

Chattanooga State Community College • Chattanooga

• Supervised a crew at the same time while managing projects, budgets & deadlines

• Basic carpentry & Interior/Exterior painting of both residential and commercial properties

• Communicated and mediated customer relations

• Operated compressors, sprayers, power washer and power tools

• Preparing and cleaning surfaces

• Removing old wallpaper and paint

• Mixing and thinning paint

• Measuring, cutting and applying wallpaper or fabric to walls

• Repairing cracks and holes in the walls.

• Preparing and storing documents

• Opening/closing the business

• Bank deposit

• Organizing workspaces

• Scheduling company and team meetings

• Payroll/bookkeeping

• Inventory

• Budget planning.

• Indentified & qualified customers needs

High Volume of both inbound & outbound calls which I answered customers inquires and provided new product information

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Successfully acquired an average of 30+ new customers and maintained a retention of 85% of all residential customers

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• Recognized as one of the Top Sales Generator for 2 years in a roll. VOLUNTEERING & LEADERSHIP

Georgia Water Coalition

Team Member

We worked on ensuring equitable water management, preserving aquatic habitats and maintaining water quality for future generations.

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