Remote Customer Service Specialist with Strong Coordination Skills

Mkavita Mshilla

Mbarara, Uganda

Email: **************@*****.***

Phone: +256*********

PROFESSIONAL SUMMARY

Organized and customer-focused administrative professional with experience in partnership coordination, front desk management, customer support, and program administration. Skilled in communication, scheduling, client relations, record management, and remote coordination. Strong ability to work independently, maintain professionalism, and support clients through clear and empathetic communication. Seeking to leverage administrative and customer service experience in a remote customer support role.

CORE SKILLS

• Customer Service & Client Support

• Communication & Interpersonal Skills

• Remote Team Collaboration

• Scheduling & Appointment Coordination

• Administrative Support

• Record Keeping & Documentation

• Data Entry & Digital Systems

• Problem Solving

• Microsoft Office & Google Workspace

• Organization & Time Management

• Professional Phone & Email Communication

PROFESSIONAL EXPERIENCE

Partnership Administrator

Seed Global Health – Mbarara, Uganda

2022 – Present

• Coordinate communication and activities between multiple partners and stakeholders

• Schedule meetings, manage calendars, and support logistical planning

• Maintain organized records, reports, and administrative documentation

• Support virtual and in-person collaboration among teams

• Provide professional communication and follow-up support to partners and participants

• Assist with program coordination and administrative processes Department Administrator

Mbarara University of Science and Technology – Uganda 2022 – Present

• Provide administrative and operational support for a master’s programme

• Coordinate schedules, meetings, and departmental communication

• Maintain student and program records with accuracy and confidentiality

• Respond to inquiries and provide support to students, faculty, and external stakeholders

• Prepare reports, correspondence, and documentation Administrative Assistant / Front Desk Manager

Smart Gyms Limited

2019 – 2021

• Managed front desk operations and customer inquiries

• Handled appointments, client registration, and phone communication

• Assisted customers with account-related support and general information

• Maintained organized administrative records and reports

• Supported daily business operations and customer satisfaction Front Desk Manager

AAR Healthcare Limited

2015 – 2016

• Welcomed and assisted patients and visitors professionally

• Managed appointments, inquiries, and administrative documentation

• Handled phone communication and customer support services

• Maintained confidentiality and accurate records

Short-term Consultant

University Research Co., LLC / USAID ASSIST Project 2016

• Supported administrative and project coordination activities

• Assisted with documentation, reporting, and stakeholder engagement Volunteer – Social Works & M&E Departments

African Center for Treatment and Rehabilitation of Torture Victims 2014 – 2015

• Assisted with administrative duties and documentation

• Supported monitoring and evaluation activities

• Helped coordinate departmental activities and communication EDUCATION

Bachelor’s Degree in Development Studies

Gulu University

2012 – 2015

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