Client Services & HR Operations Specialist

Client Services Specialist

SALONI GOURH

EXPERTISE & TOOLS

Bachelor of Engineering (TextileTechnology)

Higher Secondaryof School

SVITS, Indore

K.K. Memorial Public School

****-****

2015

EDUCATION

CRM

MS Office (Word, Excel, PowerPoint)

Canva (Design & Visual Content

Creation)

Social Media Content Creation

Email Marketing

SEO & Analytics Tools: Ahrefs, Semrush

Project Management: Monday.com,

HubSpot, Workday, Zendesk

Experienced People Operations Specialist & Client Services Specialist with a strong focus on client success and HR process management. Expertise in onboarding, compensation administration, payroll processing, and insurance renewals. Adept at client relationship management, market research, and post-sales coordination to enhance service delivery and client satisfaction. Skilled in employee engagement initiatives, product optimization, and office operations management, driving organizational efficiency and employee satisfaction. Strong background in time tracking, compliance, and cross-functional collaboration to ensure seamless HR and client services operations. About Me

WORK EXPERIENCE

December 2024- Present

Client Services Specialist

Anchorial (Formerly OutreachMani)

Managed client communication via email, calls, and CRM, resolving inquiries and escalations efficiently Handled high-volume email communication using Microsoft Outlook with effective prioritization Scheduled and coordinated meetings, calls, and calendar events to ensure smooth workflow Coordinated with internal teams, clients, and vendors to ensure seamless service delivery Supported cross-functional collaboration across sales, operations, product, and finance teams Conducted client onboarding, requirement gathering, and service initiation processes Tracked client interactions, orders, and tickets using CRM tools to meet SLAs and deadlines Resolved customer queries promptly and professionally, enhancing client satisfaction Assisted with client payroll coordination, ensuring accuracy and timely issue resolution Maintained accurate client records, documentation, and administrative processes Prepared reports and performed data analysis using Microsoft Excel Facilitated account retention, repeat business, and long-term client relationships Ensured compliance with quality standards, service guidelines, and regulatory requirements Jaipur, Rajasthan

*********@*****.***

812*******

AddWeb Solution, Jaipur

February 2021-December 2024

Managed and nurtured relationships with key clients to ensure high satisfaction and retention. Served as the primary point of contact for client queries, issues, and escalations. Monitored client performance metrics and provided actionable insights to optimize outcomes. Coordinated with internal teams to deliver solutions aligned with client expectations. Conducted regular client reviews and prepared reports to highlight success and growth opportunities. Managed end-to-end employee lifecycle including onboarding, offboarding, and documentation. Assisted in policy implementation, HR compliance, and employee engagement initiatives. Coordinated payroll, attendance, and leave management to ensure smooth operations. Supported performance review processes and maintained employee records. Acted as a bridge between management and employees to address HR concerns effectively People Operations & Client Success Specialist

SOFT SKILLS

Communication

Teamwork

Time Management

Problem-solving

Digital Marketing Foundations

VLOOKUP

Client Relationship & Customer Service

Communication & Soft Skills

CERTIFICATIONS

LANGUAGE

English

Hindi

Auriga IT, Jaipur

September 2020-February 2021

Trainee

Assisted in managing client communication via email, calls, and CRM systems. Supported senior team members in onboarding new clients and collecting requirements. Monitored client requests and service delivery to ensure timely completion. Maintained accurate client records, documentation, and service-related data. Prepared reports and performance insights for internal team review. Collaborated with internal teams to resolve client queries and escalations. Participated in process improvement initiatives to enhance client experience. Gained hands-on experience in client relationship management and CRM tools.

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