Medical Front Desk & Administrative Support Specialist

Nadya Sampe

Springfield, IL ***** +1-217-***-**** ************@*****.***

Professional Summary

Detail-oriented and personable professional with experience in high-volume customer service, administrative support, and front-desk operations. Skilled in appointment scheduling, multi-line phone systems, data entry, and EHR management. Currently pursuing a Medical Reception certification, bringing strong organizational skills, attention to detail, and a calm, welcoming presence to receptionist roles. Work Experience

Hostess

Cooper's Hawk Winery & Restaurants Springfield, IL April 2023 to August 2023

* Managed daily reservation schedules and maintained accurate guest records

* Conducted confirmation calls with guests to verify appointment times

* Greeted and checked in guests while managing wait times and seating flow

* Provided a professional, welcoming first point of contact in a fast-paced environment

* Demonstrated strong organization and attention to detail during high-volume shifts

* Utilized interpersonal skills to resolve guest concerns and ensure satisfaction

* Maintained confidentiality of guest information and handled sensitive data professionally

* Supported team communication and smooth operations during busy periods Education

Medical Reception (Certification)

US Career Institute Online

High school diploma

Holy Highway Pickton Pickton, TX

May 2015 to July 2017

Skills

Microsoft Word Time management Databases Windows Phone etiquette Upscale casual experience Patient interaction • Phone etiquette & multi-line phone systems • Appointment scheduling & confirmations • Customer service & patient interaction • Data entry & typing • Organization

& time management • Handling confidential information professionally • Calm communication in fast- paced environments Interpersonal skills General management Managing hospitality teams Microsoft Excel Sales transaction processing Google Workspace Multi-line phone systems & phone etiquette Office record organization Hotel and accommodations guest complaints handling Office management Guest relations Data collection Medical terminology Typing Administrative experience Basic math Writing skills Phone inquiries Appointment scheduling & confirmations Productivity software Credit card payment processing Aloha POS Data entry Data management Food industry Staff supervision Electronic health records (EHR) management Computer operation Record keeping Organizational skills Attention to detail Processing cash transactions Website maintenance Computer literacy Task prioritization

Additional Information

Authorized to work in the US for any employer

Contact this candidate