Certified Pharmacy Technician
Resume:
Jack Frank
Certified Pharmacy Technician
Stoughton, MA 02072 781-***-**** *********-****@*******.*** Dedicated, performance-driven Pharmacy Team Member with over 10 years of experience in supporting pharmacists with prescription preparation and delivering exceptional customer service. Expertise Medication Reconciliation, complemented by advanced certifications in Medication Therapy Management, Regulatory Compliance, and Controlled Substances Diversion Prevention. Recognized for strong empathetic listening skills as a Patient Support Representative, along with a solid understanding of HIPAA regulations and proficiency in Electronic Health Records (EPIC). Known for reliability and adaptability, fostering effective collaboration with healthcare teams to achieve optimal patient outcomes while maintaining accuracy and compliance with regulatory standards.
• Maintaining patient confidentiality • HIPAA compliance
• Process improvement • Documenting patient medication histories
• Inventory management for pharmaceuticals • Accurate record keeping
• Strong organizational skills • Verbal and written communication
• Drug classification expertise • Medication verification
• Accurate data entry • Prescription interpretation
• Effective time management • Skilled in precise pharmaceutical calculations
• Critical thinking and analysis • Medication Reconciliation Pharmacy Technician Supervisor/Inventory Manager, 04/2023 - 08/2023 Carney Hospital – Dorchester, MA
Consistently met performance metrics through meticulous attention to detail, increasing overall accuracy rates while reducing medication error rates significantly over time.
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Professional summary
Skills
Work history
Contributed to cost-saving measures by identifying opportunities for generic substitutions or therapeutic alternatives where appropriate.
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Collaborated with pharmacists to optimize patient care, discussing potential drug interactions and therapy adjustments when necessary.
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Coordinated with other healthcare professionals to optimize patient care plans, incorporating input from multiple disciplines for comprehensive treatment strategies.
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• Ensured patient safety through accurate labeling, packaging, and documentation of dispensed medications.
• Stocked, labeled, and inventoried medication to keep accurate records. Maintained adequate drug inventory levels, ordered medications and maintained accurate inventory records
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Coordinated schedules for pharmacy staff members while considering workload demands and individual availability to ensure adequate coverage during peak hours.
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Promoted a culture of excellence within the pharmacy team through regular performance evaluations, constructive feedback sessions, and goal-setting exercises.
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Medication History Specialist, 03/2023 - 04/2023
South Shore Hospital – Weymouth, MA
Collaborated with pharmacists to meticulously document and reconcile medication history lists, ensuring accuracy and clarity
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Processed, entered and analyzed medication history from various sources, employing astute interpretation skills and attention to detail
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Thoroughly documented comprehensive medication histories, using advanced computerized systems, maintaining meticulous records
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Facilitated effective communication with health-care providers, patients and pharmacies to verify and clarify medication information
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Proficiently operated multiple medication automation systems, leveraging technological expertise to streamline workflows
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• Demonstrated exceptional self-direction and autonomy in making sound and informed decisions
• Thrived in fast-paced environments, efficiently managing tasks and meeting deadlines with accuracy Vice-President and General Manager of Operations, 07/2007 - 12/2022 New England Pawnbrokers – Fall River, MA
Orchestrated the leadership and development of team members, fostering a culture of exceptional customer service
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Assessed customer eligibility for loans and executed various operational functions, ensuring seamless processes and adherence to regulations
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Implemented meticulous tracking of expenditures and streamlined reclaim procedures, optimizing efficiency and minimizing losses
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Expertly managed outstanding loan collateral, overseeing a loan balance in excess of 250K with meticulous attention to detail
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Monitored and analyzed key performance indicators (KPIs) on a regular basis, leveraging data-driven insights to drive operational excellence
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Negotiated with an average of 50-100 customers daily, efficiently addressing their needs and concerns while aligning with the business outcomes
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Pharmacy Technician & Pharmacy Inventory Coordinator, 01/1987 - 07/2007 Dunnington Drug and Allied Health – Brockton, MA
Strategically delivered pharmaceutical supplies to Long Term Care Facilities, Skilled Nursing Facilities and Acute Trauma Centers, efficiently serving approximately 100 facilities
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Proficiently handled a high volume of inquiries, encompassing prescription refills, new medication orders and new patient information, averaging 100-200 interactions per day
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Demonstrated meticulous oversight of medication inventory valued in excess of 5 million dollars, encompassing purchasing, monitoring and maintaining optimal stock levels
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Developed and updated drug lists in internal medication files, fostering seamless communication with nursing facilities to ensure timely availability of medications
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• Formulated and meticulously maintained a drug formulary utilized across Four Massachusetts
• Department of Correction facilities, enhancing medication management processes Collaborated closely with pharmacists and nursing staffs to gather comprehensive information on patient's medication history and allergies, facilitating accurate and safe medication administration
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Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
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Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
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• Stocked, labeled, and inventoried medication to keep accurate records. Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
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Certificate: Pharmacy, 09/2006
Pharmacy Technician Certification Board - Washington, DC Education
Professional Affiliations
• Massachusetts Pharmacists Association (MPhA)
• American Society of Health System Pharmacists (ASHP)
• Massachusetts Society of Health System Pharmacists (MSHP)
• American Pharmacists Association (AphA)
• Association of Diabetes Care and Education Specialists (ADCES)
• American Society of Consultant Pharmacists (ASCP)
• National Pharmacy Technician Association (NPTA)
Pharmacy Tech License Massachusetts Board of Registration in Pharmacy Expires June 20, 2028 Medication History Certification Pharmacy Technician Certification Board Certified November 2022 Regulatory Compliance Certification Pharmacy Technician Certification Board Certified November 2022 Controlled Substances Diversion Prevention Certification Pharmacy Technician Certification Board Certified January 2023
Certified Pharmacy Technician (CPhT) PTCB Expires July, 2027 Licensed in MA, RI, VA, FL
Licenses and Certifications
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