Dynamic Team Leader with Healthcare Ops Focus
Resume:
**/**** - **/**** ******** Care Representative (CCR)
Optimum, Winnfield, LA
Communicating effectively with customers via phone, email, and chat. Solving problems quickly and efficiently. Being proficient with customer service software and remote tools. Showing empathy and patience with customers. Managing your time well and working independently.
Adapting to different customer needs and situations. 10/2016 - 04/2024 Baby Sitter
TAPURA MUNYAKA, Natchitoches, LA
COOKING AND CLEANING UP BEHIND KIDS DOING LEARNING THING AS WELL AS PLAY TIME.
08/2014 - 06/2016 Vocational Manager
WESTSIDE HABILITATION CENTER, Alexandria, LA
MANAGE EMPLOYEES AND HELPING THE STAFF HAVE ALL THE WORK THEY NEED TO HELP THE CLIENTS.
05/2011 - 07/2014 Guard
CCA, Winnfield, LA
WRITING DOWN THE MOVEMENT IN THE UNIT CALLING OUT WHERE THEY GO AND MAKING SURE THAT THE FLOOR OFFICER DID THEY JOB 07/2009 - 05/2011 Manager of Staff Training and Development MCDONALD, Winnfield, LA
MAKING SURE THAT ALL STAFF IS TRAIN AND DOING WHAT THEY ARE SURPOSE TO DO ON A DALL BASIC.
08/2006 - 06/2009 Bill Clerk
Medical Priority & Development, Missouri City, TX
BILLING AND ALSO I DID AUDIT FOR THE COMPANY MADE SURE THE CODES AND BILLS WAS DONE AND SUBMITED
03/2003 - 04/2009 Medical Records Clerk
Southbrook Manor Nursing Home, Edna, TX
TAPURA MUNYAKA
5500 El Camino Del Rey, Apt 1020
Houston, TX 77081
Phone: 318-***-****
Email: **********@*****.***
Objective
Dynamic and experienced manager with a proven track record of leading teams to success, seeking a challenging management position where I can leverage my leadership skills to drive operational efficiency and foster a positive work environment.
Ability Summary
Experienced manager with expertise in medical records and medical coding management. Skilled in process improvement, and maintaining accurate healthcare documentation.Proficient in compliance with medical records regulations and ensuring data confidentiality. Strong ability to streamline record-keeping processes and optimize workflow efficiency in healthcare settings. Employment History
Inputting medical records, ordering supplies as well inputting orders from the doctor as well as taking old ones out of patience files. Closing out residents files that had pass away.
BILLING AND CODING
2 Years at College or a Technical or Vocational School EVEREST INSTITUTE, HOUSTON, TX
General High School Curriculum
High School Diploma
PALESTINE HIGHSCHOOL, PALESTINE, TX
BUSINESS AND MANAGEMENT
Bachelor's Degree
STRAYER UNIVERSITY, HOUSTON, TX
Experience with the electronic health records(EHR) systems, medical terminology knowledge, and compliance with HIPAA regulations. Proficiency in medical coding systems like ICD-10 and CPT, experience with insurance claims processing, and knowledge of medical billing software. Team management experience, and healthcare settings as well as fast food places. Education History
Occupational Licenses, Certificates and Training
Honors & Activities
Dean's List, Everest University and Strayer University President of the Ambassadors club
Additional Information
Detailed References
MAXIN MIX, TRAINER
WESTSIDE
LA 71303
AUDREY SMITH, CREW
MCDONALDS
WINNFIELD, LA 71483
ARMETUIS COLE, GUARD
CCA
ALEXANDRIA, LA 71303
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