Administrative Assistant with EHR & HIPAA Expertise

STEPHANIE LARA

Aurora, CO ***** 720-***-**** ****************@*****.***

Professional Summary

I am a worker who seeks long-term commitment to the organization and can advance positions from within. I am always willing to learn new skills and accept feedback from all levels to better complete personal and team responsibilities. All challenging situations are adaptable to my ability to be a mature, honest, and dependable team player. I can handle work under pressure in a fast-paced environment and adhere to deadlines. My technical skills include Microsoft PowerPoint, Word, and Excel.

Work Experience

Administrative Assistant

Mile High Psychiatry Aurora, CO

October 2024 to Present

• Ability to learn and use different software and technological equipment

• Handle incoming telephone calls and emails from patients and other providers to schedule appointments, and answer general questions and inquiries

• Managed and protected sensitive patient information (PHI) in strict adherence to HIPAA Privacy and Security Rules • Utilized electronic health records (EHR) software to enter, update, and retrieve confidential patient data. • Managed the release of information (ROI) requests for insurance, legal, and continuity of care purposes. • Training and effective collaboration between departments to ensure smooth process of patient information.

• Conducted regular audits of medical charts to ensure completeness, accuracy, and adherence to established facility standards. Front Desk Associate

Ultimate Health Medical Clinic Littleton, CO

August 2022 to August 2024

• Communicated with all patients to provide information on services, manage accounts, and problem-solve via phone call, email, text, or in person.

• Tracked weekly, monthly, and year to date stats of all patient visits and services through Excel to relay to the team if we are on track to complete weekly goals.

• Maintained confidentiality of patients’ records and information by calculating and entering data in their personal files. This includes exams, patient intake forms, and payments to ensure correct balancing of ledgers.

• Wrote up protocols of the job position to establish policies and procedures for training purposes. Dispatcher

Bailey’s Moving & Storage Englewood, CO

June 2018 to July 2022

• Overseed moving crews while scheduling and dispatching them to locations with appropriate vehicles and equipment based on a predetermined schedule on customer needs.

• Relayed information on work orders to and from crews during the day.

• Reacted efficiently to incoming issues and ever-changing customer and employee demands while remaining flexible to not disturbing the workplace and other departments.

Education

Communication (Bachelor of Arts)

University of Colorado Denver Denver, CO

Upper secondary education

Skills

Medical terminology Microsoft Outlook Statistics EMR/EHR Patient service Intake Experience Medical billing HIPAA Medical scheduling Windows B2B ICD-10 Active listening Medical documentation Teamwork Organizational skills Medical records Microsoft Office Customer service Attention to detail Medical administrative support Word processing Computer operation Productivity software Administrative experience Medical collection Customer support Medical office experience EHR systems QuickBooks Phone etiquette

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