Learning & Development Leader with 20+ Years Experience

JOSEPH KAZMIERZAK

Jacksonville, FL

956-***-**** ********@*****.***

LEARNING & DEVELOPMENT SPECIALIST

INSTRUCTIONAL DESIGNER TRAINING

& ORGANIZATIONAL DEVELOPMENT

PROFESSIONAL

Dynamic Learning & Development professional with 20+ years of experience designing and delivering engaging learning experiences, leadership development programs, and performance improvement initiatives across education, coaching, and business environments. Proven expertise in instructional design, adult learning theory, facilitation, onboarding, LMS administration, curriculum development, and blended learning solutions. Skilled at partnering with stakeholders to improve employee engagement, strengthen organizational performance, and create scalable training systems that drive measurable results. Experienced with e-learning development tools including Articulate Storyline, Rise, Adobe Captivate, Camtasia, Canva, and multiple LMS platforms. Recognized for strong communication, coaching, leadership development, and the ability to build high-performing learning cultures.

CORE COMPETENCIES

• Instructional Design & Curriculum Development

• Adult Learning Theory & Learning Methodologies

• Learning Management Systems (LMS)

• Leadership Development & Coaching

• E-Learning Development

• Facilitation & Training Delivery

• Employee Onboarding Programs

• Organizational Development

• Blended Learning Solutions

• Performance Improvement Strategies

• Stakeholder Engagement

• Change Management

• Data Analysis & Training Evaluation

• Learning Technologies

• Employee Engagement Initiatives

• Project Management & Cross-Functional Collaboration LEARNING TECHNOLOGIES & TOOLS

• Articulate Storyline & Rise

• Adobe Captivate

• Camtasia

• Canva

• Microsoft 365 Suite

• Microsoft Teams

• PowerPoint

• Excel

• Forms

• Canvas LMS

• Blackboard

• Moodle

• Google Classroom

• Virtual Instructor-Led Training (VILT)

• Hybrid & Online Learning Platforms

PROFESSIONAL EXPERIENCE

VP Business Development / Owner

DEE KAZ Enterprises, LLC Mission, TX 2017 – 2026

• Designed and implemented onboarding and training programs for sales representatives and customer support personnel across multiple deregulated energy markets

• Developed scalable learning processes, SOPs, and coaching systems that improved onboarding efficiency and employee performance

• Recruited, trained, mentored, and developed high-performing sales teams responsible for acquiring more than 7,000 residential and 2,000 commercial clients

• Facilitated virtual and in-person training sessions focused on customer engagement, sales performance, compliance, and operational excellence

• Created performance tracking systems and data-driven reporting processes to evaluate employee effectiveness and improve business outcomes

• Developed customer education materials, presentations, and support resources to improve customer experience and retention

• Collaborated with stakeholders and vendor partners to optimize workflows, improve operational processes, and support organizational growth

• Managed regulatory compliance and maintained operational standards across multiple state markets

• Grew company revenue to more than $500,000 annually before successful sale to private equity in 2024

Social Studies Educator

La Joya ISD La Joya, TX 2006 – 2024

• Designed and delivered engaging instructional programs aligned with curriculum standards, learning objectives, and measurable performance outcomes

• Applied instructional design principles and adult learning methodologies to create effective in-person, virtual, and blended learning experiences

• Facilitated workshops, presentations, and collaborative learning sessions for educators, administrators, students, and stakeholders

• Developed instructional resources, assessments, tutorials, and data-driven intervention strategies that improved academic performance outcomes

• Utilized LMS platforms and educational technologies including Canvas, Blackboard, Moodle, and Google Classroom to deploy and manage learning content

• Analyzed performance data, assessments, and survey feedback to support continuous improvement initiatives and instructional effectiveness

• Mentored and coached early-career educators, supporting professional development and instructional growth

• Served in multiple leadership roles including Department Head, Team Leader, DEIC Member, and Site-Based Decision-Making Committee Member

• Partnered with cross-functional teams to implement school-wide improvement initiatives and organizational change strategies

Executive Board Member (Secretary)

La Joya AFT #4632 La Joya, TX 2015 – 2024

• Co-developed and facilitated professional development initiatives designed to improve instructional effectiveness and employee engagement

• Supported leadership development and coaching initiatives for educators across a membership base of more than 2,000 professionals

• Collaborated with organizational leaders to identify workforce development opportunities and strategic improvement initiatives

• Assisted in managing organizational communications, stakeholder engagement, and operational planning processes

• Co-managed a $4.5 million annual budget while ensuring accountability, transparency, and alignment with organizational goals

• Led member engagement initiatives and facilitated collaborative discussions to strengthen organizational culture and participation

Head Coach Boys Basketball

La Joya ISD La Joya, TX 2022 – 2024

• Developed and implemented comprehensive training and development programs that improved team performance by more than 200%

• Facilitated leadership development, coaching, mentoring, and performance improvement initiatives for student-athletes and assistant coaches

• Created structured onboarding and development systems that reinforced accountability, communication, teamwork, and continuous growth

• Managed program operations, scheduling, performance evaluations, and stakeholder communications across multiple teams and staff members Customer Service Manager

USA-CLEAN, Inc. Decatur, IL 2001 – 2006

• Led onboarding, coaching, and performance development initiatives for high-volume customer service teams

• Designed process improvement strategies that reduced wait times, increased first-call resolution, and improved customer satisfaction metrics

• Conducted employee evaluations, coaching sessions, and ongoing skills development initiatives to improve performance and engagement

• Facilitated training focused on communication, customer experience, conflict resolution, and operational procedures

EDUCATION

Master of Arts – Curriculum & Instruction

Ashford University GPA: 4.0

Master of Arts – Teaching & Learning with Technology Ashford University GPA: 4.0

Bachelor of Arts – Economics

Oglethorpe University

ADDITIONAL QUALIFICATIONS

• Extensive experience facilitating in-person, virtual, and blended learning environments

• Strong background in stakeholder communication, coaching, and employee development

• Proven ability to manage multiple projects, priorities, timelines, and deliverables simultaneously

• Experienced creating visually engaging presentations, tutorials, and instructional materials

• Passionate about employee growth, continuous improvement, and organizational excellence

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