Leadership-Driven Customer Service Professional
Resume:
Stephen Butler
Fast Learner and Leader
Buckeye, AZ 85326
*********@*****.***
Professional Summary
Seeking a position in which my education, skills and abilities will be challenged in order to foster new career opportunities and experiences. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
WM-Phoenix, AZ
July 2024 to Present
1. Collect and organize customer data
2. Inbound calls to setup new service
3. Trained and mentored new reps
4. Met daily and monthly metrics for performance.
5. Research and applied training for
customer satisfaction
Senior Personal Banker
First Convienience bank-Goodyear, AZ
November 2023 to Present
• Training
• Cash handling
• Top seller 3 months in a row
• Marketing
• Handling day to day OPS
Sales Manager
Rent-A-Center-Fort Worth, TX
March 2023 to July 2023
• Collect information to maintain customer accounts
• Established relationships with customers for better experience with business
• Maintained products while reaching my weekly sale go Credit Account Manager
Rent-A-Center-St. Louis, MO
June 2018 to December 2022
- Manage customer credit files and enforce credit policies to ensure adherence to company standard
- Review customer orders, plan, and coordinate delivery activities
- Provide premier customer service to all customers to ensure all their customer needs have been addressed in a timely manner
Warehouse Associate
Amazon STL-Hazelwood, MO
October 2017 to November 2018
- Receiving and processing incoming customer orders and materials
- Organizing stocks and maintaining inventory
- Inspecting products for defects and damages
Customer Service Rep
SLDA-Saint Charles, MO
June 2017 to October 2017
Provided customer support to clients looking to obtain debt consolidation relief on their student loans.
Customer Service Rep
Serco Inc-Wentzville, MO
December 2014 to March 2017
- Processed ACA customer applications for Medicare and Medicaid services.
- Provided customer support by phone to callers seeking health coverage within the Healthcare Affordable Act.
Bank Teller
U.S. Bank-St. Louis, MO
January 2014 to January 2015
- Receiving and counting working cash at the start the of business.
- Accepting deposits, validating deposit slips and processing cash withdrawals.
- Addressed banking products and inquiries.
- Assisted customers with account related issues.
Education
Bachelor of Science in Political Science
Lincoln University - Jefferson City, MO
Skills
• Microsoft Outlook
• Technical support
• Inside sales
• Cash register
• Office management
• English
• Customer service
• Windows
• Medical Terminology (1 year)
• Accounting software
• CRM software
• Microsoft Publisher
• Accounts receivable
• Databases
• Microsoft Access
• Operating systems
• Upselling
• Typing
• Conflict management
• Account management
• Data entry
• Phone etiquette
• Cash handling
• Account Reconciliation
• Telecommunication
• Leadership
• Driving
• Retail sales
• Team Work
• Data collection
• Relationship management
• Training & development
• Mentoring
• Office Management
• Medical Imaging Experience (Less than 1 year)
• Direct sales
• Medical terminology
• Reliability
• Communication skills
• Live chat
• Account Management
• Salesforce
• Flexibility
• Materials handling
• Medical Records (Less than 1 year)
• Cash Handling (7 years)
• Google Docs
• Microsoft Excel
• Customer relationship management
• Computer skills
• Sales
• Google Suite
• Recruiting
• Sales management
• Problem-solving
• Banking
• HIPAA
• Product demos
• Accounting
• Cold calling
Certifications and Licenses
Driver's License
September 2021 to November 2025
Driver's License
Certified Anti-Money Laundering Specialist
Certified Fraud Examiner
Pallet Jack Certification
CRCM
Additional Information
SKILLS & ABILITIES
• Typing: 55wpm
• Proficient in Microsoft Word, Excel, Publisher, Outlook applications
• Understanding of medical terminology
• Customer Service and sales experience
• Fast Learner / Team-player / Individual Performer
• Detail oriented
• Strong organizational skills
• Excellent speaker amongst internal and external customers
• Quickly adaptable to fast-paced demands
LEADERSHIP/VOLUNTEER WORK
• Volunteered support to mentees in the SOS program, coordinated by Urban League of Metropolitan St. Louis
• Granted an internship with Dr. William Tackett as a legal file clerk
• Participated in a mentorship program, led by State Representative Joshua Peters
Contact this candidate