Customer Service-Oriented Educator with Leadership Experience
Resume:
Kate Udeani
**************@*****.***
U.S CITIZEN
An organized professional with proven, guidance and counselling skills. Passionate and committed with over twenty years of teaching experience. Focused on creating a relaxed friendly classroom environment for both the teacher and the students towards a stated learning outcome. Seeking to apply my expertise and abilities in an objective and dynamic organization. SUMMARY OF QUALIFICATIONS
• Knowledge and background of child and youth programs, including principles, practices and techniques of child and youth development.
• Equipped with the knowledge of adult learning techniques and strategies and experience training adult learners
• Demonstrates high quality customer service; builds rapport with students.
• Possess the skills needed to motivate individuals and groups.
• Ability to communicate effectively in English, both orally and in writing, and possess strong interpersonal communication skills.
• Ability to provide guidance and leadership to employees and providers
• Ability to identify and respond to emergency situations including evacuations, child illness, and physical and emotional disorders.
• Proficient in planning, organizing, and implementing a variety of programs.
• Exhibits high professionalism, standards of conduct and work ethic.
• Proficient in the use of Microsoft Word for documentation.
• Ability to adapt in a fast dynamic environment.
• Knowledge, skill, and ability to independently manage a developmentally appropriate program for the age groups served.
PROFESSIONAL EXPERIENCE
FC Associate AFW1 Amazon Feb 2022 – Present
• Overseeing and managing the selection and handling of orders, ensuring that products and/or merchandise are packed neatly and securely.
• Ensuring that all warehouse operations are well-maintained and managed.
• Ensuring that the warehouse space is well-organized and managed, storing and managing data in inventory and logistic software programs.
Texas Department of Criminal Justice Tennessee Colony, TX Nov 2020 - Jul 2021
• Provided custody and security of inmates including observing actions of inmates, squatting and bending to conduct "pat" and "strip" searches of inmates, restraining and securing sometimes assaultive inmates. Performs searches on inmates and visitors.
• Searches for contraband and provides security; counts, feeds, and supervises inmates in housing, work, and other areas accessed by stairs; and performs security of various assigned areas.
• Responds to emergencies, including climbing stairs and ladders while searching for escaped inmates, hearing calls for and calling for help, giving first aid at the emergency site, and uses force and deadly force, including the use of chemical agents or firearms, to control inmates.
• Adhered to all regulatory guidelines and safety instructions while within the premises of the facility.
• Read, review, and properly apply information found in inmate records which is related to the inmate’s health and safety and to the security of the facility; provides leadership and technical guidance to other staff. Head of Department - Junior Secondary School Festival Road Area 10, Abuja Sep 2015 – Feb 2019
• Establish clear expectations for 20 staff members regarding instructional strategies, classroom management, and communication with the public.
• Foster collegiality and team building among staff members. Encourage their active involvement in decision-making process.
• Solicit regular input from department-level committee about planning, operation, supervision, and evaluation of campus education program. Include students and community representatives when appropriate
• Monitor instructional processes to ensure that program activities are related to outcomes and use findings to take corrective actions where necessary.
Class Teacher/Coordinator Club & Society – Junior Secondary School Area 1, Abuja Sep 2014 – July 2014
• Foster a positive and inclusive classroom environment where students feel motivated, supported, and encouraged to participate actively.
• Maintain positive relationships with students, parents, peers, and supervisors.
• Assess students’ progress regularly through formative and summative assessments and provide timely and constructive feedback.
• Coordinates programming that supports the children physical, social, emotional, cognitive and language development regardless of setting or length of time in care.
Class Teacher – Army Day Secondary School Maitama, Abuja May 2006 – July 2014
• Create engaging instructional materials, such as multimedia presentations, videos, and online activities, to facilitate meaningful learning experiences.
• Assess students’ progress regularly through formative and summative assessments and provide timely and constructive feedback.
• Adhere to the established curriculum and timeline.
• Foster a positive and inclusive classroom environment where students feel motivated, supported, and encouraged to participate actively.
• Maintain positive relationships with students, parents, peers, and supervisors. Class Teacher – Army Children School Maitama, Abuja Sep 2003 – April 2006
• Coordinates programming that supports the children physical, social, emotional, cognitive and language development regardless of setting or length of time in care.
• Provides training that is appropriate for and tailored to the age group of the children.
• Observes program settings throughout all hours of operation to assess student’s competency and direct training needs for groups and/or individuals. Provides feedback to parents and guardians.
• Reviews lesson plans to ensure they are appropriate and based on curriculum requirements. Provides daily assistance with plans if needed.
Class Teacher – Model Primary School Maitama, Abuja Oct 2001 - Aug 2003
• Promoted a classroom environment that is safe and conducive to student learning through co-teaching, in individualized, and small group formats.
• Provided direct English Language Development instruction to refugee students who are learning English as a second language.
• Organized and designed effective instruction for students using both an inclusion classroom model and a pull-out model depending on the student's needs and language proficiency.
• Facilitated language acquisition classes to students who qualify as an Emergent Bilingual by providing high-quality instruction in English language development to Elementary students with a focus in the areas of reading, writing, speaking, and listening.
• CERTIFICATIONS & TRAININGS
• Clinical Medical Assistance - In view
• National Institute of Information Technology, Abuja Nigeria - 2012
• Nigeria Union of Teachers – 2005
• National Certificate on Education Federal college of Education, Katsina, Nigeria – 1990 EDUCATION
• M.Ed. Educational Administration and Planning National Open University of Nigeria - 2019
• B.A. Education (Hons) Early Childhood Education National Open University of Nigeria - 2016 VOLUNTEERING EXPERIENCE
• Marriage Counsellor - St. John-Mary Vianney Catholic church (SJMV) [2015 - 2019]
• Advocate for peaceful co-existence
• Member St. Vincent De Paul – Caring/catering for the less privileged including the old people homes and orphanages
• Member house committee on students mentoring
• Member student disciplinary committee
• Member students’ clubs and societies
LEADERSHIP EXPERIENCE
• Served as head of department.
• Scheduling and heading departmental meetings
• Conducting general and gender assembly on duty days
• Keeping of departmental records.
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