Dedicated Hospitality & Front Office Leader

Dedicated and professional hospitality and operations leader with progressive experience in hotel supervision, front desk operations, security services, and retail customer service. Business Administration graduate specializing in Management with strong leadership, organizational, and problem-solving skills. Proven ability to manage teams, enhance guest experiences, maintain operational standards, and ensure safety and compliance.

PROFESSIONAL EXPERIENCE

Front Office Supervisor: Sept 2024 – Current

Leadership & Team Management

Supervise and support front desk staff to maintain high service standards

Train and mentor new employees on policies, systems, and guest service procedures

Prepare and manage staff schedules to ensure operational efficiency

Guest Relations & Service Excellence

Handle guest escalations and resolve concerns professionally

Ensure a welcoming and service-oriented environment

Monitor service quality and implement improvements when needed

Operations & Compliance

Oversee daily front office operations

Ensure adherence to brand standards and company policies

Coordinate with housekeeping and maintenance teams for smooth operations

Assist management with reporting and operational oversight

Front Desk Operations

Managed guest check-in and check-out procedures

Handled reservations, cancellations, and room assignments

Processed payments and maintained accurate transaction records

Customer Service & Communication

Responded to guest inquiries in person and over the phone

Addressed and resolved guest concerns efficiently

Provided information about hotel services and local amenities

Administrative Support

Maintained accurate guest records

Coordinated room status updates with housekeeping

Supported supervisors with daily operational tasks

Site Surveillance & Monitoring

Conducted regular patrols of assigned properties

Monitored CCTV, alarm systems, and access control systems

Identified and reported suspicious activities

Safety & Risk Management

Enforced site regulations and company policies

Controlled access to restricted areas

Conducted risk assessments and reported safety hazards

Responded effectively to emergencies and security incidents

Reporting & Documentation

Prepared detailed daily activity logs and incident reports

Maintained accurate documentation of security events

Coordinated with law enforcement and emergency services when required

Conflict Resolution & Public Interaction

De-escalated conflicts using professional communication techniques

Maintained a visible security presence to deter misconduct

Provided assistance and guidance to visitors and staff

Cash Handling & Sales

Processed cash, debit, and credit transactions accurately

Balanced daily cash drawer and maintained sales records

Assisted with product promotions and upselling

Customer Support

Assisted customers with purchases and inquiries

Delivered friendly and efficient service in a fast-paced environment

Store Operations

Restocked merchandise and monitored inventory levels

Maintained store cleanliness and organization

Supported daily opening and closing procedures

EDUCATION & CERTIFICATIONS

Education:

Post Secondary – Medicine Hat College

Business Administration Diploma Course 2024

Coursework completed in Marketing, Management Theory, Economics, Accounting, Marketing, Business law, Business Statistics, Human relations at the workplace, Leadership experience, Business integration, Business Software Application, and Communication-related courses.

High School Diploma – Dasmesh Public Senior Secondary School: Punjab, India

Senior Secondary Grade 12, Non-Medical Stream (Physics, Chemistry, Mathematics) 2019

Certifications:

Restricted and Non-Restricted Firearms License 2024

Security Guard License 2022

REFERENCES

“Available upon Request”

Front Office Supervisor Sept 2024 – Current Baymont by Wyndham: Medicine Hat, Alberta, Canada

Front Desk Associate Jan 2024 – Sept 2024 Medicine Baymont by Wyndham – Medicine Hat, Alberta, Canada

Security Officer Sept 2022 – Sept 2024

GPS Security – Medicine Hat, AB

Customer Service Associate March 2022 – Sept 2022 Shell Gas Station – Edmonton, AB

Medicine Hat Police Services, Medicine Hat, AB

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