Operations & E Commerce Leader with 30+ Years Experience
Resume:
Elkton, MD
******@*****.***
Janice Lang
EDUCATION
County College of Morris
Randolph, NJ
Associates in Computer Science
Minor in Business Administration
REFERENCES
Available upon request
OBJECTIVE
Results-driven Operations and E-Commerce Manager with 30+ years of experience leading warehouse operations, customer service and team leadership. Proven ability to improve workflows, manage large teams, streamline operations and support business growth. Skilled in inventory management, vendor relations, SOP development, ecommerce platforms and cross-functional collaboration. Recognized for strong problem-solving abilities and delivering operational excellence.
PROFESSIONAL SUMMARY
Simple Global — Newark, DE
Senior Operations Manager April 2025 – Present
Operations Manager June 2023 – April 2025
Business/Customer Service Manager March 2023 – June 2023
Lead daily warehouse and fulfillment operations, ensuring timely and accurate order processing
Manage and supervise a team of 40+ employees across multiple operational areas
Oversee onboarding and offboarding processes
Set up and manage ecommerce store integrations and client connections
Develop and implement SOP’s to improve efficiency
Coordinate hiring, training and performance management of associates
Manage client billing and support operational reporting
Collaborate with leadership teams to improve workflow and operational performance
Oversee kitting center operations and provide support across departments as needed
San Marel Designs, Inc. — Budd Lake, NJ
Ecommerce / Operations Manager August 1992 – March 2023
Managed daily business operations, warehouse functions and office administration
Supervised and trained all employees
Oversaw purchasing, receiving, vendor communications and inventory management
Managed accounts payable and accounts receivable functions
Coordinated order fulfillment and shipping to meet customer deadlines
Maintained large ecommerce platforms
Wrote SEO-focused product descriptions and optimized online listings
Conducted cycle counting and implemented inventory control procedures
Improved workflow processes and reduced operational costs
Served as a key operational partner to the company president
Contributed to company sales growth through operational and ecommerce improvements
WAREHOUSE & OPS SOFTWARE
Logiwa WMS & Logiwa IO
ACCOUNTING & ERP
Volusion
Accountmate
QuickBooks
FUNCTIONAL SKILLS
Warehouse Management
E-Commerce Management
Team Leadership & Staff Development
Inventory Management & Cycle Counting
SOP Development & Implementation
SEO Product Content & E-Commerce Marketing
Purchasing & Vendor Relations
Accounts Payable & Receivable
Problem Solving
Workflow Optimization
Inventory Reconciliation
Cross-Functional Collaboration
Microsoft Office and Google Suite
E-COMMERCE & MARKETING PLATFORMS
Amazon Seller Central (5 years)
OrderCup (5 years)
Channel Advisor (5 years)
eBay (1 year)
Etsy (3 years)
Farapp (4 years)
Walmart Marketplace (1 year)
Google Shopping (1 year)
VOLUNTEER AND LEADERSHIP EXPERIENCE
Girl Scouts of America Northern, NJ
Lifetime Member 1985 – Present
Recipient of the Silver Award and Gold Award given to members who continuoisly complete projects and parter with medical and local organizations.
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