Human Resources and Counseling Professional with Leadership
Resume:
SHARON PORTER
**** ******** ** ****** ****, AR **204
501-***-**** **************@*****.***
Human Resources Client Services
Goal-driven professional with expertise in human resource management, customer service, career counseling, and mental health services. Exceptionally skilled at coaching, facilitating client-centered service, utilizing creative problem-solving techniques, managing a diverse workforce, and efficiently managing resources. Knowledge of HIPAA guidelines with demonstrated ability to maintain confidentiality regarding sensitive employee and client information.
Program Planning
Staff Management
Organizational Networking
Integrity-Based Leadership
Employee and Labor relations
Substance Abuse Facilitation
Human Resource Development
Case Management/ Care Coordinator
Risk Management
Financial Services
Counseling
Public Speaking
P ROFESSIONAL E X P E R I ENCE
Little Rock Job Corps, Little Rock, AR
Center Standards Officer CSO- March 2020- Current
Prepares all statistical data necessary in compiling monthly reports and other reports concerning disciplinary activities needed by the Center Director
Provides special programs to recognize the positive influence/change in behavior.
Responsible and accountable for overall Center Outcome Measurement performance goals and Quarterly Student Safety/Satisfaction Survey, and other measurable performance indicators Little Rock Job Corps, Little Rock, AR
Counseling Supervisor- March 2018- March 2020
Evaluate the counselor’s interaction with Students at the Job Corps center.
Teach and demonstrate counseling techniques.
Interpret significant events in the counseling process.
Explain the rationale of strategies for retention and intervention.
Challenge the counselors in a constructive manner.
Utilize appropriate strategies to address performance and skills, in the counselors.
Record-keeping is maintained confidentially among the students as well as the counseling team.
Ensuring venue and mode availability on the job corps center. Little Rock Job Corps, Little Rock, AR
Career Counselor – February 2017- March 2018
Conduct training, workshops, lectures, presentations, and other events to develop career planning and employability skills for students.
Provide career counseling and career development sessions for graduates and alumni students.
Work with students on their needs for career development plans.
ESP’s (Students Evaluation).
SIFs’s (Social intake Sessions/ Forms).
Coordinate with academic advisors to help students in making career choices based on the students’ academic majors. POSITIVE IMPACT FOR YOUTH, Little Rock, AR
Executive Director,
Provide leadership in developing program, organizational, and financial plans with the Board of Directors and staff and carry out plans and policies authorized by the Board.
Represent the programs and point of view of the organization to agencies, organizations, and the public.
Demonstrate responsibilities regarding the recruitment, interviewing, employment, and release of all paid staff and volunteers.
SHARON PORTER Resume, Page 2
Develop and maintain sound financial practices, including budgeting, executing legal documents, and overseeing funds.
ATR Care Coordinator,
Ensured effective care coordination for clients and families.
Facilitated finding resources for clients with substance abuse use. LIVING HOPE S E, Little Rock, AR
Mental Health Behavioral Specialist
Provide service for school-aged mental health patients.
Complete patient care evaluations and conduct crisis intervention sessions when necessary.
Closely monitor client/adolescent behavior on a weekly basis.
Assist with case management responsibilities as needed. RECOVERY CENTERS OF ARKANSAS, Little Rock, AR
Treatment Observation Specialist / CIT- Counselor in Training
Monitored residential clients, Aftercare treatment planning.
Administered drug screening; conducted assessments and referrals.
Transportation to meetings and documentation.
Facilitated group and individual sessions with residential clients, Career Planning. ARKANSAS ALLERGY AND ASTHMA CLINIC, Little Rock, AR Medical Billing Specialist
Managed patient accounts.
Performed medical billing and ICD-9-CM/CPT coding.
Handled insurance denials and appeals.
Pursued medical collections for past-due accounts.
Verified insurance coverage of clients.
Performed data entry.
FIRST COLLECTION SERVICES, Little Rock, AR
Customer Service Collections Representative
Provided customer service to internal and external customers.
Resolved billing disputes and issues for major hospitals.
Collected past due patient accounts while decreasing past due account log.
Answered inbound calls in less than 2.5 seconds.
Made outbound calls to customers when needed.
Collected payments by phone.
UAMS FAMILY MEDICINE, Little Rock, AR
Patient Account Representative
Managed patient accounts.
Performed medical billing and ICD-9-CM/CPT coding.
Scheduled patient appointments.
Pursued medical collections for past-due accounts. CARLTON-BATES COMPANY, Little Rock, AR
Credit Analyst
Provided exceptional customer service to internal and external customers.
Provided technical support to customer service representatives.
Accepted phone payments, corrected billing issues, collect past due accounts.
Decreased monthly past-due balances.
Ran credit analysis on assigned clients.
Offered payment and debt consolidation solutions for clients.
Assisted in account receivables and payables.
Performed data entry.
SHARON PORTER Resume, Page 3
EDUCATION & C REDENTIALS
C.I.T. Counselor in Training Certificate – Renewed 2021, Previous, C.I.T. in 2007 Master of Science, School Counseling, Waldon University School of Counseling Marriage Couple Family Counseling MCFC, Walden University, November 2019 Master of Science, Leadership and Management, Webster University, Little Rock, AR May 2018
Bachelor of Science, Criminal Justice, University of Phoenix, Little Rock, AR June 2012
Master of Art, Human Resource Management, Webster University, Little Rock, AR May 2016
Diploma, Medical Insurance and Coding, Remington College, Little Rock, AR February 2007
UALR Summer School, Alcohol and Drug Addiction, University of Arkansas at Little Rock, Little Rock, AR 2005 – 2013
SHARON PORTER Resume, Page 4
Service Work
Volunteer Mentor, Step Up Support Center
Positive Impact for Youth Advocates/Mentor
Volunteer, C.A.S.A. (Court Appointed Special Advocate) for Youth Motivational Speaking
Youth and adult sponsor /Mentor
Quality Living Center
Substance Abuse Counseling and Assessments
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