Sales Representative with Technical Support Background

ASWATHY AJITHA

KARTHIKA

Technical Support Officer

425-***-****

*******.***@*****.***

Charlotte, NC 28036

Technical Support Officer with 4 years of experience in retail and telecommunications. Strong background in customer IT support, troubleshooting, and logical problem-solving, with excellent communication skills. Multiple-time best team performer recognized for delivering reliable, high-quality technical support PROFESSIONAL SUMMARY

Tesco

Bengaluru, KA, India

Jul 2013 - Sep 2016

Infosys BPO

Bengaluru, KA, India

Sep 2012 - May 2013

EXPERIENCE

Officer, Technical Support

Coordinated with store managers and general managers to quickly identify and resolve technical

• issues, minimizing operational downtime

Remotely monitored and troubleshooted store HVAC systems, ensuring consistent performance

• and reducing service interruptions

Performed proactive system checks and maintenance, preventing potential failures, and improving

• overall store efficiency

Provided clear guidance and support to on-site staff during technical issues, enhancing team

• capability and service response

Documented technical issues, resolutions, and best practices to support process improvement and

• knowledge sharing

Process Executive

Managed British Telecom customer accounts, resolving billing and service queries while meeting

• SLA and quality targets

Diagnosed and resolved network-related technical issues, reducing repeat contacts and service

• disruptions

• Processed new BT line orders and service requests with high accuracy, ensuring timely activation

• Logged, tracked, and resolved customer complaints in line with BT policies and turnaround times Scheduled and coordinated engineer visits for installations and repairs, ensuring on-time service

• delivery

Visvesvaraya

Technological

University

Bengaluru, KA, India

Jul 2012

EDUCATION

Bachelor of Engineering in Electrical and Electronics Engineering SKILLS

• IT Troubleshooting • Problem Solving • Network Diagnostics

• Hardware Maintenance & Support • ServiceNow • Customer Service & Client Support

• Leadership • Teamwork and collaboration • Effective communication

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