Manager

Melissa Young

Carrollton, GA +1-470-***-**** ************@*****.***

Professional Summary

Work Experience

Restaurant Manager

Jefferson's Restaurant Carrollton, GA

Production Line Lead

HelloFresh Newnan, GA

April 2021

• Oversaw manufacturing activities within departments, ensuring efficient workflow and timely completion of orders

• Managed production assembly lines, assisting teams to complete orders accurately and meet daily targets

• Prepared detailed production reports to track progress and identify areas for improvement Home Healthcare Aide / Caregiver

Proclaim Home Care Cartersville, GA

June 2020

• Provided personal care and assisted with house chores, improving patient comfort and daily living

• Engaged patients through conversation and reading aloud, supporting mental health and alertness

• Planned, purchased, prepared, and served meals according to prescribed diets, enhancing patient nutrition

• Checked patients' pulse, temperature, and respiration, and assisted with blood sugar monitoring to ensure health stability

• Maintained records of patient care, condition, and progress, facilitating effective communication with supervisors

• Ensured patients followed diet and exercise plans, supporting overall health goals

• Transported patients to doctor appointments and documented services performed for accurate record-keeping Front Desk/ Pilates Instructor

Witt Pilates Yardley, PA

August 2017

• Assisted members in achieving fitness goals, enhancing body control, balance, mental wellness, and muscle strength

• Guided members through flowing sequences to increase flexibility and joint mobility

• Provided fitness instruction in group settings, fostering a supportive class environment

• Instructed Pilates classes across various formats including Mat, Reformer, Tower, Jump board, Exo Chair, Barre, and Boot Camp Cardio

• Assisted with administrative management, including scheduling and billing, to ensure smooth studio operations Supervisory Agent

American Income Life Blue Bell, PA

May 2017

• Pursued professional development through insurance workshops, courses, and webinars to enhance industry knowledge

• Consistently met or exceeded company sales goals for new policies, contributing to agency growth

• Provided leadership and training for new agents, improving team performance and adherence to best practices

• Upsold new products to policyholders, increasing customer satisfaction and policy value

• Ensured proper application of agency policies by reviewing, classifying, coding, and rating applications for accuracy

• Submitted up-to-date activity and production logs to agency management, supporting operational transparency

• Presented and clearly explained insurance policy options to clients, aligning solutions with their needs and goals

• Promoted agency products to customers in person, on the phone, and in writing, expanding client base

• Prepared necessary paperwork to process insurance sales and renewals efficiently

• Followed up with potential clients regarding online information requests, increasing conversion rates

• Presented account proposals in a professional and timely manner, enhancing client trust

• Finalized and maintained all types of personal lines insurance policies within the agency, ensuring compliance Home Healthcare Aide

Aveanna Healthcare Cynwyd, PA, US

March 2019 to June 2020

• Provided personal care and assisted with house chores, enhancing patient comfort and daily living

• Engaged patients through conversation and reading aloud, supporting mental health and alertness

• Planned, purchased, prepared, and served meals according to prescribed diets, improving patient nutrition

• Checked patients' pulse, temperature, and respiration, and assisted with blood sugar monitoring to ensure health stability

• Maintained records of patient care, condition, and progress, facilitating effective communication with supervisors

• Ensured patients followed diet and exercise plans, supporting overall health goals

• Transported patients to doctor appointments and documented services performed for accurate record-keeping Financial Advisor

Fast Capital Southampton, PA

April 2016 to March 2017

• Identified market gaps and reached out to potential new clients, expanding customer base

• Promoted business to increase customer base and drive revenue growth

• Consulted with clients to assess and meet short- and long-term financial goals, improving client satisfaction

• Developed and deepened relationships with new and existing clients, increasing retention rates

• Directed specific questions to appropriate branch personnel, ensuring efficient client service

• Maintained confidentiality of bank records and client information, upholding compliance standards Dietary Aide

St. Mary's Medical Center Langhorne, PA

July 2014 to April 2016

• Monitored and recorded temperatures of food, storage, and service areas to maintain regulatory guidelines

• Maintained clean and sanitized work area in accordance with food safety guidelines, preventing cross-contamination

• Utilized knowledge of cutlery tools to prepare hot and cold foods, supporting meal service efficiency

• Packaged and stored food products appropriately to ensure proper handling and preservation

• Re-stocked, organized, and arranged service and food stations to optimize workflow

• Greeted all customers, providing friendly and efficient service

• Operated check stand equipment including cash register, scanner, and scale to process transactions accurately

• Closed down the kitchen after each shift, precisely following the checklist for kitchen stations to ensure compliance Education

Networking Engineering (Associates of Science)

CHI Institute Southampton, PA

2002

Skills

Senior Care Home Care Quality Control Dietary Aide Experience Hospitality Caregiving Food Preparation Inventory Management Meal Preparation Staff Training Alzheimer's Care Food Safety Laundry Cooking Hoyer lift Report Preparation Food Production Scheduling Languages

English

Certifications and Licenses

Food safety certificate

Additional Information

Authorized to work in the US for any employer

SKILLS

• Interpersonal

• Bedside Manner

• Communication

• Physical Fitness

• Analytical Thinking

• Computer

• Personal Care

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