Executive Assistant and Administrative Professional

HELENA NETO

Phone: 416-***-**** ************@*****.*** Toronto, Ontario

Work History

City of Toronto 2021- Present

Customer Service Representative Toronto, ON

Processed and efficiently handled an average of 20+ incoming phone calls per day, delivering accurate information and messages to callers.

Leveraged advanced computer skills, including proficiency in Microsoft Office Suite and database management software, to streamline operations and enhance service delivery.

Facilitated effective cross-language communication in Portuguese, Spanish, and French, ensuring clear and consistent communication with patrons and increasing satisfaction rate in multilingual interactions.

Proficiently translated written documents and emails, contributing to enhanced customer engagement and understanding.

Utilized advanced communication skills to deliver clear and accurate information to diverse clientele, fostering positive interactions and satisfaction.

Crafted engaging and interactive recreational lesson plans and activities tailored to diverse patron interests enhancing the overall recreational experience for participants.

Mircom Technologies 2018-2021

Administrative Assistant Toronto, ON

Managed the coordination of shipments from different vendors to customers internationally, ensuring timely and error-free deliveries.

Responded to an average of 30+ electronic inquiries per day and efficiently transferred to relevant staff

Maintained accurate client records by entering information into the database

(TX3) software, ensuring data integrity and retrieval efficiency.

Generated weekly reports and invoices for the accounting department, contributing to the organization's financial accuracy and accountability. Angoalissar Lda 2009 - 2011

Executive Assistant Luanda, Angola

Conducted monthly inventory checks of 500+ products, identifying discrepancies and reporting findings to the manager, to maintain optimal stock levels

Recorded and organized inventory findings into comprehensive reports using Excel Acted as a translator during conversations between the executive and international business partners, facilitating effective communication and understanding across language barriers.

Attended product demonstrations and meetings, diligently recording meeting minutes and taking detailed notes to support decision-making processes.

Effectively coordinated international travel plans and itineraries to ensure smooth travel, accomodating for busy schedules.

Education

College Diploma in Business Administration Class of 2009 Everest College, Toronto Ontario

Acquired a Business Administration degree, marketing, bookkeeping, Excel and project management competencies despite the institution's private career college status.

Certifications and Skills

First Aid Certified

Microsost Office Tools (Powerpoint, Excel, Word) Violent Situation De-escalation Training Fluency in English French, Portuguese &

Spanish Intermediate knowledge of

Excel

Strong Collaborative and

Individual Communications

Microsoft Suite and Google Workspace

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